{"id":2856909,"url":"https://alion.io/job/placemakr-guest-experience-associate-5","title":"Guest Experience Associate","company":{"id":686444,"name":"Placemakr","domain":"placemakr.com","url":"https://alion.io/company/placemakr","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T14:56:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T07:29:47Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"This position is located in San Antonio, TX. This position has a pay of $17.50/ hour.\nYour typical day\nConsistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. \nFoster a \"one team\" mentality by collaborating effectively with fellow property team members.\nMaintain a safe, secure and compliant environment for team members and guests.\nOffer support to team members in need and support the de-escalation of situations when required. \nRespond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB. \nCommunicate effectively with internal and external customers (i.e. guests, team members and vendors).\nEnsure guests are consistently checked into their assigned rooms in accordance with Placemakr standards. \nCollect payment method consistently at check-in, following established protocols. \nUtilize maintenance, housekeeping, check-in, and other systems accurately.\nRespond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method. \nComplete thorough and effective shift handovers at the conclusion of each shift.\nAdditional duties and responsibilities, as assigned. \nWhat it takes\n1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage. \nPrevious experience communicating effectively with internal and external customers, both verbally and in writing. \nDemonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!) \nYou have a can-do attitude and the ability to work effectively in a collaborative environment.\nYou embody our Property Team Mission of Customer, Consistency and Community (Norms). \nYou lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. \nGuest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Guest Experience Associates and an exceptional guest experience.","description_format":"text","description_chars":2475,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T15:06:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":51,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/placemakr-guest-experience-associate-5","json_url":"https://alion.io/job/placemakr-guest-experience-associate-5.json","meta":{"generated_at":"2026-10-27T10:06:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686444},"rest":"https://alion.io/mcp/rest/get_company?id=686444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplacemakr-guest-experience-associate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplacemakr-guest-experience-associate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplacemakr-guest-experience-associate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/placemakr-guest-experience-associate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplacemakr-guest-experience-associate-5"}]}