{"id":491800,"url":"https://alion.io/job/placements-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":10662,"name":"Placements","domain":"placements.io","url":"https://alion.io/company/placements","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-07-29T14:11:15Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-11-03T13:10:32Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":96},"description":"The Company:\nPlacements AI is building the operating system for advertising. As a product-first company, we are transforming the way digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage their advertising operations through AI-powered technology and automation.\nOur platform includes AdSalesOS, which enables publishers and retail media networks to manage advertising sales, operations, billing, and revenue reporting, and MarketerOS, which empowers brands and agencies to plan, execute, optimize, and measure advertising investments across multiple channels. Together, our products create a connected ecosystem that helps customers automate complex workflows, improve operational efficiency, and scale their advertising businesses. \nHeadquartered in New York City, Placements AI has a global footprint with offices in Seattle, London, Taipei, and Denver, as well as the APAC region.\nThe Position:\nAs an Account Manager based in Australia, you will be the ultimate partner to our enterprise clients. Placements.io powers the modern order-to-cash and revenue management lifecycle for major media companies, publishers, and the world's fastest-growing Retail Media Networks. You will step in immediately post-sale to manage high-value client relationships, drive deep platform adoption, and ensure clients unlock maximum ROI from our SaaS operating systems.\nThis is a high-visibility, commercial, and relationship-driven role. You will bridge the gap between our Sales Reps and our clients' operations, keeping a laser focus on account health, complex stakeholder management, and full ownership of account retention, renewals, and expansion revenue.\nWhat You’ll Do:\nPost-Sale Transition & Alignment: Partner with Sales Reps during the final stages of a deal to ensure a seamless handoff. You will facilitate client onboarding, set clear business expectations, and coordinate smoothly with our Product and Engineering teams, who handle the technical implementation heavy lifting.\nExecutive Relationship & Stakeholder Management: Serve as the primary, trusted strategic point of contact for enterprise clients. Build strong relationships across all levels of the client organization, from day-to-day operators to senior management.\n C-Suite Presentations: Confidently prepare and deliver quarterly business reviews (QBRs/EBRs), strategic roadmap alignments, and platform value metrics to senior leadership and C-suite executives.\nCommercial Growth & Renewals: Take full ownership of your regional renewal pipeline. You will negotiate contract renewals and proactively identify opportunities to cross-sell and upsell features, modules, or expanded user seats to hit retention and growth targets.\nCross-Functional Advocacy: Act as the strategic voice of the customer. Work closely with global product, engineering, and support teams to advocate for feature requests and ensure local client needs are prioritized.\nRegional Growth: Operate autonomously with minimal day-to-day oversight. As a core member of the regional team, you will help establish customer success best practices and scale our regional footprint.\nRequirements:\n3-5 years of account management or customer success experience managing high-touch, enterprise accounts in a complex B2B SaaS environment.\nExceptional communication and presentation skills. Proven experience navigating complex enterprise organizational structures and commanding a room when presenting to C-suite stakeholders.\nA strong background in AdTech, MarTech, Ecommerce, or Retail Media. Familiarity with Order Management Systems (OMS), ad servers, CRM integrations (like Salesforce), digital/programmatic advertising, or automated billing reconciliation is highly advantageous.\nYou thrive in growing, agile environments. You are highly resourceful, comfortable working with remote global teams, and excited about taking ownership of a critical, expanding region.\nProven experience managing commercial conversations, handling contract renewals, and hitting expansion or net revenue retention quotas.\nMust be based in the Sydney metro area, with the ability to occasionally travel regionally as client needs arise\n Net Revenue Retention (NRR): Securing expansion and cross-sell revenue across your customer portfolio.\n Gross Retention Rate (GRR): Minimizing customer and contract churn.\nCustomer Health Indicators: Driving high platform adoption, strong CSAT, and positive NPS scores through strategic executive alignment.\nBenefits Include:\nCompetitive salary and variable compensation\nSuperannuation\nComprehensive health benefits\nEarly-stage stock options\nFlexible work environment\nCompany laptop\nMobile phone reimbursement\nGym membership reimbursement\nProfessional development opportunities\nRegular company lunches, social events, and team activities\nWhy Join Placements AI?\nAt Placements AI, you’ll have the opportunity to work alongside a talented, collaborative team that’s redefining advertising technology. You’ll play a critical role in helping some of the world’s leading media companies modernise their advertising operations while contributing to a platform that is transforming the future of ad tech.\nTo apply, please submit your CV or resume and indicate the position title in your application materials. We look forward to meeting you!\nEqual Opportunity Employer:\nPlacements AI is committed to providing equal employment opportunities and making employment decisions based on skills, experience, qualifications, and business needs. We welcome applications from people of all backgrounds and do not discriminate based on any protected characteristic under applicable law.\nReasonable Adjustments:\nPlacements AI is committed to providing an inclusive and accessible recruitment experience. If you require a reasonable adjustment at any stage of the application or interview process, please contact . All requests will be treated respectfully and confidentially.\nCompensation:\nOur salary ranges are based on paying competitively for our size and industry and represent one part of the compensation, benefits, and other opportunities we provide.\nThe expected base salary range for this role in Sydney is AUD $178,578-$217,000, exclusive of superannuation, plus variable compensation.\nThe salary offered will be based on factors including relevant experience, skills, qualifications, and business needs.","description_format":"text","description_chars":6397,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Professional development","Stock options"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-09-07T01:22:42Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.366,"p_room":0.28,"age_days":96,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/placements-enterprise-account-manager","json_url":"https://alion.io/job/placements-enterprise-account-manager.json","meta":{"generated_at":"2026-11-03T17:58:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10662},"rest":"https://alion.io/mcp/rest/get_company?id=10662"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplacements-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplacements-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplacements-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/placements-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplacements-enterprise-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":491800}},{"tool":"search_jobs","arguments":{"company":"placements.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":491800},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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