{"id":2417425,"url":"https://alion.io/job/pladisglobal-application-services-coordinator","title":"Application Services Coordinator","company":{"id":2058488,"name":"Pladisglobal","domain":"pladisglobal.com","url":"https://alion.io/company/pladisglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaandam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T03:48:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.\nAs proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.\nTo succeed at pladis you need to bepurpose-led,resilient andpositive to succeed here because we expect pace andagility, we insist oncollaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact\nClick “Apply” to get started.\nThe Challenge\nAt pladis, we bring Happiness with Every Bite.\nTo support our business operations across Europe, we rely on a portfolio of business-critical applications that enable our manufacturing, supply chain, commercial, finance, and support functions. We are looking for an Application Services Coordinator (ASC) who is passionate about business applications, service excellence, continuous improvement, and delivering value to end users. This role offers the opportunity to become a key member of the IT/IS team, acting as the bridge between our business users, application vendors, and technology teams.\nThe role\nYou are part of a regional as well as global IT/IS organisation and are responsible for the operational management, support, maintenance, enhancement, and continuous improvement of a portfolio of business applications and services within the pladis Europe application landscape.\nAs an ASC, you are acting as the subject matter expert for a defined set of key applications and their associated interfaces, integrations, and business processes. The role combines application support, vendor management, business relationship management, project coordination, and change delivery responsibilities.\nWorking closely with your regional colleagues, business stakeholders, key users, external service providers, and internal IT teams, you ensure that applications are available, fit for purpose, well documented, and continuously improved.\nYou are responsible for second-line support activities and coordination of third-line support through external vendors when available / required. The role also owns application lifecycle activities including upgrades, enhancements, release management, documentation, and service improvements.\nThe successful candidate will develop a deep understanding of the business processes supported by the applications and become a trusted advisor to end users and business stakeholders.\nYour main responsibilities\nApplication Ownership & Service Management\nOwn the day-to-day operation, availability, and performance of assigned business applications.\nManage incidents, service requests, problem resolution, and root cause analysis.\nMonitor application health, interfaces, integrations, and operational KPIs.\nMaintain support procedures, operational documentation, and knowledge articles.\nBusiness Partnership & Vendor Management\nAct as the primary liaison between business users, vendors, and IT teams.\nBuild strong stakeholder relationships and translate business needs into application improvements.\nCoordinate external service providers, monitor service levels, and drive vendor performance.\nSupport user adoption, training, and communication of system changes.\nApplication Lifecycle & Change Management\nMaintain application roadmaps, documentation, configurations, and support models.\nCoordinate upgrades, releases, patches, enhancements, and change requests.\nSupport application-related projects, testing, deployments, and business readiness activities.\nEnsure solutions are delivered with minimal business disruption and aligned to governance standards.\nSecurity, Compliance & Continuous Improvement\nSupport compliance with security, audit, risk, data protection, continuity, and recovery requirements.\nIdentify opportunities to improve application performance, user experience, and business processes.\nPromote knowledge sharing, best practices, and the maturity of application support services.\n\nWhat You Bring\nExperience\n3-10 years of experience in Application Management or Business Applications Support.\nExperience supporting enterprise applications and working with third-party vendors.\nExperience coordinating system enhancements, releases, or application-related projects.\nTechnical Knowledge\nStrong understanding of application support, lifecycle management, and ITIL processes.\nExperience troubleshooting applications, integrations, and data-related issues.\nWorking knowledge of SQL, data analysis, interfaces, integrations, and enterprise business applications.\nFamiliarity with ERP environments and application service management practices.\nPersonal Attributes\nStrong analytical, problem-solving, and organisational skills.\nExcellent communication and stakeholder management capabilities.\nAbility to manage multiple priorities in a fast-paced environment.\nProactive, customer-focused, collaborative, and committed to continuous improvement.\nWhat Success Looks Like\nIn this role, you will be measured by:\nAvailability and stability of assigned applications.\nQuality and timeliness of incident resolution.\nSuccessful delivery of application enhancements and projects.\nUser and stakeholder satisfaction.\nQuality and completeness of application documentation.\nEffective management of vendors and support partners.\nContinuous improvement of application services and business processes.\nLocation\nThis role is based on-site in Zaandam, The Netherlands, and requires regular interaction with local business teams, key users, and IT stakeholders.\nWhat we offer\nWorking for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.\nA few of our benefits:\nFixed term employment (12 months) with possibility of a permanent contract\nDevelopment opportunities through our pladis Academy & other training programs\nA competitive salary\nFulltime employment (37,5 hours per week)\n34 holidays (based on fulltime)\nPension in pension fund ‘Zoetwaren’\nDiscounts on health insurance, gym memberships, bikes etc\nBiscuits, chocolate and other snacks from our personnel store;\nThe best colleagues in an informal working environment.\nWho are we?\nKoninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite.\npladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues.\npladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas - we win as one pladis team.\nAnd while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done.\nIf pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams.\nMore information can be found at www.pladisglobal.com\nInterested?\n To apply for this job, please send your letter of application and resume to pladis Global via our website. Questions? Please reach out to Willem Brandsma, Manager IT-IS, via .\nDiversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe - and this diversity is our great strength.\nWe’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives.\nAll applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed. \n We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential.\npladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.\nWe operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.\nWe will not accept CVs from any other sources other than those currently on our PSL. 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