{"id":2417451,"url":"https://alion.io/job/pladisglobal-it-operations-manager-global-infrastructure-network-cloudserveriam-dba","title":"IT Operations Manager – Global Infrastructure (Network, Cloud/Server/IAM & DBA)","company":{"id":2058488,"name":"pladis","domain":"pladisglobal.com","url":"https://alion.io/company/pladisglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Security","role_family":"Security","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":127000,"period":"year","method":"role_country_seniority_unknown","sample_n":140},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-14T19:49:46Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.\nAs proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.\nTo succeed at pladis you need to bepurpose-led,resilient andpositive to succeed here because we expect pace andagility, we insist oncollaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact\nClick “Apply” to get started.\nRole Title: IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA)\nSite Introduction\nIn 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus. Located in the heart of Chiswick Park, West London. Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all. Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business.\nWhat will this role achieve?\nThe IT Operations Manager is accountable for the day-to-day operational delivery of global IT infrastructure services across five regions, ensuring stable, secure and high-performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd party service partners.\nWhat will be your key deliverables?\nOperational Service Delivery\nOwn day-to-day delivery for Network, Cloud/Server and DBA services across five global regions.\nEnsure services meet agreed targets across availability, performance, capacity and resilience.\nDrive operational consistency through standardised runbooks, change patterns, monitoring and escalation paths.\nMaintain end-to-end service visibility so issues are proactively identified and resolved.\nService Management & Incident Leadership\nLead operational management of major incidents, problem management, change and release governance.\nProvide command-and-control during P1/P2 incidents, including recovery coordination, stakeholder updates and post\nincident reviews.\nEnsure operational readiness for new services, projects and transitions into BAU.\nVendor & Partner Management\n(subject to proposal) Management of the delivery of daily operational services via pladis principle service provider\n(TechMahindra)\nManage multiple third-party partners delivering Network, Cloud/Server and DBA services.\nRun effective governance through service reviews, KPI/SLA/XLA performance management, escalation handling, dispute\nresolution and improvement action tracking.\nCoordinate cross-vendor working during incidents and complex changes to secure one-team outcomes.\nRegional Stakeholder Management\nAct as an operational point of contact for regional Infrastructure leads and key business stakeholders.\nTranslate business impact into operational priorities and provide transparent, crisp service updates.\nOperational Risk, Compliance & Security Alignment\nMaintain operational controls supporting security, audit and compliance requirements.\nEnsure service partners follow agreed processes for access control, patching, backup/recovery and change governance.\nIdentify operational risks and maintain a mitigation roadmap.\nContinual Service Improvement & Efficiency\nTrack an improvement backlog across reliability, performance, automation and cost optimisation.\nPromote proactive operations, monitoring maturity, event management, self-healing and reduced manual toil.\nSupport financial transparency through run-cost drivers and cost-to-serve insight.\nFinancial ResponsibilitiesNo direct budget ownership specified. Supports financial transparency through forecasting input, run-cost drivers and cost-to-serve insights, working with the Head of I&O and vendors.\n\nPeople Management ResponsibilityNumber of direct reports: 0 currently specified\nNumber of dotted line reports: 0 currently specified\nLeads cross-functional and vendor teams through operational governance and incident/change coordination; line management may apply depending on organisation design.\n\nBring your experience.\nEssential\nStrong IT operations leadership experience covering\nNetwork, Cloud/Server and/or Database services in a complex\nenterprise environment.\nProven capability in service management disciplines\nincluding Incident, Problem, Change and Service Level\nManagement.\nDemonstrated expertise leading major incidents and multi\nteam recovery activities.\nSignificant demonstrable experience managing large scale\nthird-party partners as primary delivery teams in an\noutsourced / managed service model.\nStrong governance capability across SLA/KPI management,\noperational reviews, escalations, continual improvement and\ncommercial awareness.\nEvidence of managing multiple, conflicting operational issues\nconcurrently and maintaining control under pressure.\nAbility to prioritise using business impact, risk and service\ncriticality.\nExcellent stakeholder management and communication\nskills, including clear updates, executive summaries and\neffective escalation.\nDesirable\nITIL v3/v4 certification or demonstrable equivalent\nexperience.\nCloud certification(s), e.g. Azure or AWS.\nOperational security / governance exposure, e.g.\nISO27001-aligned controls.\nExperience operating in a global, multi-region and multi\nvendor environment.\nWhat will the interview process be?\nInitial Telephone call with Talent Acquisition \n1st stage interview - 45 minutes competency-based interview based on our company values and your experiences.\n2nd stage interview - 90 minutes - a technical interview to understand your skill set/case study or presentation interview. \npladis does also use both Psychometric and Aptitude tests to support our processes so you may be asked to complete these as part of your process. Some processes may differ, but we will keep you updated!\nWhat does pladis offer you?\nAnnual Incentive Plan (AIP) - this is the business’s annual bonus scheme.\nOpportunity to self-enrol into Health Cash Plan\nPrivate medical Insurance (if eligible by grade)\nEnhanced parental leave and a supportive phased return-to-work program to help colleagues balance family and career.\nStakeholder Pension Scheme\nLife Assurance Cover ~ upon enrolment to Stakeholder Pension Scheme \n25 days + bank holidays \nHoliday Enhancement Scheme\n1 Volunteering Day per year\nCycle to work scheme\nDiscounted gym membership - Carlisle and Chiswick only\nDiscount and Cashback Scheme - make your everyday spending work hard for you on major high street brands, supermarkets and services\nAccess to Employee Assistance Programme\nFinancial Wellbeing Support\nAccess to great training and development opportunities\nOur Values\nPurpose led-We’re energised and guided by our purpose to bring happiness with every bite\nAgile-We’re ever evolving, we never stand still, always improving for our customers and our consumers.\nPositive-We’re highly motivated optimistic, courageous, and we inspire each other to be better\nResilient-We’re persistent in the face of setbacks, quick to adapt, learn and move forward\nCollaborative-We gain strength from operating as one pladis, winning and succeeding together\nBest mix of ingredients\npladis is an equal opportunities employer, like every great recipe we’re a thoughtful mix. A happy and inclusive place to work that’s as diverse as our consumers and the communities we support, live and work in, all around the world. Where every voice is heard, and difference is celebrated. Where fresh perspectives and new ideas help us grow and thrive.\nAccessibility at Chiswick: Our Chiswick site has step-free access, accessible entrances nad lifts between floors to support with individuals with mobility needs. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to receive other benefits and privileges of employment, and where possible to perform key job functions.\npladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.\nWe operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.\nWe will not accept CVs from any other sources other than those currently on our PSL. 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