{"id":2657138,"url":"https://alion.io/job/plain-product-marketing-lead","title":"Product Marketing Lead","company":{"id":1789275,"name":"Plain","domain":"plain.com","url":"https://alion.io/company/plain-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":215000,"currency":"USD","period":"year","gross":null,"usd_annual":215000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cursor","optional":false},{"name":"Discord","optional":false},{"name":"Slack","optional":false},{"name":"Vercel","optional":false},{"name":"PostgreSQL","optional":true}],"status":"live","first_seen_at":"2026-08-11T23:10:14Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-21T09:40:33Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Plain is redefining customer support and customer success for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build meaningful customer relationships.\nSome of the world’s most forward-thinking companies - like Cursor, Vercel, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.\nWe have offices in SF and London. This role is hybrid with 3 days a week in our SF office. Because we work closely with our teammates in Europe, we start early, but you’ll find quiet afternoons for heads-down work.\nWhy this role is special\nB2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a more technical, company-wide effort across Slack, Discord, and in-product experiences. Plain is leading the charge in building this new world, but redefining a category takes credibility and trust, not just features - and that's where you come in.\nWhat you’ll do\nWe're hiring a Product Marketing Lead to help sales hit their number by ensuring that our positioning is clear and relevant for our target audience of customer experience leaders and engineers.\nYou will:\nOwn positioning and messaging for our platform and suite of products, including how we differentiate and elevate customer value\n\nCraft proof points for our AI suite: give Ari and Sidekick each a clear market presence and real case studies with specific, provable outcomes\n\nBuild the sales enablement system our AEs actually use: battlecards, competitive intel and the process to keep it current, a value-calculation asset, and a refined pitch deck and one-pagers\n\nPartner with Product as a two-way channel: own GTM strategy and execution for launches, and bring learnings from sales and the market back into the roadmap\n\nConduct competitive and customer research that sharpens our value proposition, especially against other AI-in-support vendors\n\nApply consistent messaging across the website, sales collateral, in-product experience, and every launch\n\nThis is a great fit if you…\nHave 5+ years of product marketing experience at a B2B startup focused on SMB and mid-market sales. Bonus points if you've previously sold to developers, other technical buyers, or customer support/CS functions.\n\nHave expertise crafting compelling messaging for mid-market customers and decision-makers\n\nAre a whiz at developing sales collateral with competitive positioning and objection handling\n\nHave exceptional organizational and project management skills - you can juggle multiple projects simultaneously\n\nAre entrepreneurial, with a high-ownership mindset - you thrive in fast-paced, high-growth environments\n\nAre an analytical, structured, logical thinker\n\nHave strong creative flair and design instinct - an intuition for what sits right, sounds and looks good\n\nAre highly driven and ambitious - you want to win\n\nLove an experimental approach and are happy to try new things\n\nAre comfortable working closely with senior leaders (CEO, CPO, Head of) and know how to hold your own point of view with them\n\nThis won't be the right role if you…\nAre uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.\n\nFind learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.\n\nAre looking to manage others. We're firmly looking for someone who, for now, wants to be an individual contributor.\n\nExpect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.\n\nAren't excited about AI transforming customer experience (support & success)\n\nAren't interested in working in person - this role is based in SF, and we work together in the office at least 3 days a week. You'll also likely visit customer offices, join in-person onboarding sessions, and build relationships face to face when it counts.","description_format":"text","description_chars":4280,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-15T23:19:02Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.536,"p_room":0.28,"age_days":70,"expected_fill_days":24,"reasons":["conf:0","urgency","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":215000,"is_top_pay":true},"html_url":"https://alion.io/job/plain-product-marketing-lead","json_url":"https://alion.io/job/plain-product-marketing-lead.json","meta":{"generated_at":"2026-10-21T10:50:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15311,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1789275},"rest":"https://alion.io/mcp/rest/get_company?id=1789275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplain-product-marketing-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplain-product-marketing-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplain-product-marketing-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plain-product-marketing-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplain-product-marketing-lead"}]}