{"id":1741246,"url":"https://alion.io/job/plainid-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2196908,"name":"PlainID","domain":"plainid.com","url":"https://alion.io/company/plainid","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":92000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"IAM","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"Ping Identity","optional":true}],"status":"live","first_seen_at":"2026-08-18T06:13:25Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-06T18:54:02Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Description\nWe’re looking for an enthusiastic and highly motivated Technical Support Engineer to identify, diagnose and resolve customers issues. The Technical Support Engineer will be a part of PlainID’s Professional Services team.\nThis is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. Here at PlainID, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.\nJob Description\nTaking ownership of customer issues reported by customers and prioritizing them based on urgency and importance\nResearching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues\nCoordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product\nFollowing standard procedures for proper escalation of critical or unresolved issues\nRequirements\n2-5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.\nAt least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.\nStrong troubleshooting and analytical skills, with the ability to independently investigate complex technical issues.\nGood understanding of REST APIs, HTTP, JSON, and web-based applications.\nHands-on experience working with Linux systems and application logs.\nGood understanding of networking concepts such as DNS, ports, certificates, proxies, and load balancers.\nExperience working with relational databases and SQL.\nAbility to reproduce technical issues and clearly document findings and steps to reproduce.\nStrong written and verbal communication skills in English.\nStrong ownership mindset and the ability to work directly with enterprise customers and cross-functional engineering teams.\nNice to have\nExperience with cloud platforms such as AWS, Azure, or GCP\nFamiliarity with authentication and authorization technologies such as OAuth 2.0, OIDC, JWT, SAML, IAM, or access management.\nAbout PlainID\nPlainID is the only Agentic Identity Platform at the core of an organization's identity stack. It secures the entire AI flow, inputs and outputs, data retrieval, and MCP tools. By enforcing Zero Standing Privileges, PlainID ensures just in time access is granted and automatically adjusts as context changes. Every decision is evaluated dynamically, securing applications, APIs, data, and agentic AI workflows end to end. One place. Full clarity. Real-time control. Trusted by Fortune 500 organizations to secure access for millions of identities, PlainID helps enterprises scale authorization with confidence in an AI-driven world.\nWhy PlainID?\nReal traction, real customers. Fortune 2000 companies including SAP, Accenture, EY, Cisco, City bank, The World Bank.. trust us with their most critical authorization challenges.\nCategory leadership. We're not just playing in authorization - we're defining it. Named as an Outperformer by industry analysts alongside Google Cloud, SailPoint, and Ping Identity.\nStrategic partnerships that matter. SAP didn't just invest - they embedded our technology as an OEM component in their Customer Data Cloud platform. That's the kind of validation that opens doors.\nBacked by the best. We've raised $100M from Insight Partners (led our $75M Series C), SAP, Viola Ventures, and other top-tier investors who believe in our vision.\nFounded by security veterans. Our co-founders Oren Ohayon Harel (CEO) and Gal Helemski (CTO/CPO) come from deep financial services and IDF cybersecurity backgrounds. They've been in the trenches and built the solution they wished existed.\nPrime location. Our Tel Aviv office - right in the heart of the city's business district. 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