# Technical Support Team Lead

Description The Technical Support Lead, leads and empowers a global team of technical support engineers at PlainID, driving excellence in customer experience and technical problem resolution. Your primary focus will be on hands-on technical leadership, mentoring team members, and fostering innovation through close collaboration with Product, R&D, and Global Services teams. You will play a key role in enhancing processes, leveraging team expertise, and introducing automation and AI-driven insights to ensure that both customers and partners receive world-class technical support. Key Responsibilities Lead by example - actively engage in hands-on troubleshooting, log analysis, API debugging, and system diagnostics to guide engineers toward effective resolutions. Mentor and develop support engineers, deepening their technical expertise and problem-solving capabilities across PlainID’s product suite. Drive operational excellence by refining workflows, optimizing resource allocation, and ensuring adherence to SLAs and service quality standards. Utilize data and AI tools to identify recurring issues, automate root cause analysis, and strengthen proactive support practices.. Collaborate eff

- **Id**: 3816845
- **Url**: <https://alion.io/job/plainid-technical-support-team-lead>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: lead
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Tel Aviv, Israel
- **Countries**: IL
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T15:50:31Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T21:46:29Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 4055
- **Description truncated**: no
- **Benefits**: Hybrid work
- **Relocation offered**: no
- **Industries**: Identity Management, AI Agents

## Company

- **Id**: 2196908
- **Name**: PlainID
- **Domain**: plainid.com
- **Url**: <https://alion.io/company/plainid>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Comeet

## Technologies

- **AI Agents** — Optional: no
- **AWS** — Optional: no
- **Bash** — Optional: no
- **Docker** — Optional: no
- **IAM** — Optional: no
- **Jira** — Optional: no
- **Kubernetes** — Optional: no
- **Linux** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 2

## Requirements

- **Experience years min**: 3
- **Management years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Israel** — Iso: IL; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T16:24:17Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 31
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.