{"id":774223,"url":"https://alion.io/job/planera-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":687919,"name":"Planera","domain":"planera.io","url":"https://alion.io/company/planera-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":40,"open_postings":10,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":180000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":739},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Project","optional":false}],"status":"live","first_seen_at":"2025-10-20T19:13:05Z","employer_posted_date":"2025-10-20","last_verified_at":"2026-10-24T14:18:15Z","board_verified":true,"closed_at":null,"days_open":368,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":368},"description":"Location \nWe are hiring multiple Remote positions.\nWest (California)\n\nCentral (Texas, Midwest, Mountain states)\n\nEast\n\nIdeally candidates are located near a major airport as this will require up to 30% travel.\nRole \nAs a Technical Customer Success Manager, you’ll be the strategic partner for our customers, ensuring they maximize the value of Planera’s platform. You will take ownership of the entire customer lifecycle-from onboarding and adoption to retention and expansion. Your ability to blend construction scheduling expertise with exceptional customer relationship management will be key in driving customer success.\nThis role is highly technical, requiring hands-on experience with CPM scheduling software and a deep understanding of construction project management workflows. You’ll work closely with customers to help them optimize their scheduling process, manage pilot projects and proof of concepts (POCs), and provide strategic guidance on best practices.\nAdditionally, you will collaborate cross-functionally with sales, product, and engineering teams to ensure that customer feedback is translated into continuous product improvements.\nKey Responsibilities\nCustomer Onboarding & Adoption - Lead hands-on onboarding sessions, ensuring customers are set up for success with Planera from day one\nCustomer Relationship Management - Build and maintain strong relationships with key stakeholders to drive engagement and long-term retention.\n\nTechnical Guidance & Training - Provide expert-level guidance on construction scheduling best practices, particularly for users transitioning from tools like Oracle Primavera P6 or Microsoft Project.\n\nPilot & POC Management - Support and manage customer pilots and proof-of-concepts, helping organizations evaluate Planera’s value.\n\nCustomer Retention & Expansion - Identify upsell and cross-sell opportunities, collaborating with the sales team to drive expansion.\n\nCustomer Advocacy & Feedback Loop - Act as the voice of the customer, relaying insights and feature requests to product and engineering teams.\n\nSupport & Troubleshooting - Assist customers with technical issues, working alongside product and engineering teams to resolve challenges quickly.\n\nData-Driven Insights - Analyze customer usage and engagement data to proactively identify risks and opportunities for improvement.\n\nWhat We're Looking For \n5+ years of experience in construction project management in a Project Manager (PM), Superintendent, or Project Engineer (PE) role.\n\nIn-depth knowledge of CPM scheduling and construction workflows.\n\nHands-on experience with CPM scheduling tools (Oracle Primavera P6, Microsoft Project, or similar).\n\nKnowledge and experience with data center construction is a plus.\n\nProven ability to drive customer satisfaction, retention, and expansion.\n\nExperience managing customer pilots and proof-of-concepts (POCs).\n\nAbility to troubleshoot technical issues and provide clear, actionable solutions.\n\nBachelor’s degree (or equivalent experience) in Construction Management or Civil Engineering.\n\nExceptional written and verbal communication skills - ability to communicate complex ideas simply.\n\nStrong relationship-building skills with both technical and non-technical stakeholders. Ability to work independently in a remote setting while collaborating across teams.\n\nExpect up to 30% travel\n\nWhy Join Planera? \nBe part of a fast-growing startup that’s transforming construction industry\n\nShape the future of our platform by working closely with product and engineering teams. Remote-first culture with flexibility and autonomy.\n\nIncredible leadership team with proven success record in the startups.\n\nCompetitive salary, benefits, and potential for growth within the company.\n\nApply today!\n\nAbout Us \nPlanera, Inc. is transforming how construction professionals plan and schedule their projects. Our collaborative online whiteboard-based CPM scheduling software simplifies project scheduling, eliminating inefficiencies and reducing the time required to create resource- and cost-loaded schedules. With built-in risk simulation and schedule quality checking, we remove the need for third-party plug-ins, making scheduling smarter, faster, and more intuitive.\nAt Planera, we believe in delivering powerful yet user-friendly solutions that drive project profitability. Join us in revolutionizing the construction tech space!","description_format":"text","description_chars":4382,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-11T22:26:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.175,"p_room":0.28,"age_days":368,"expected_fill_days":38,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/planera-technical-customer-success-manager","json_url":"https://alion.io/job/planera-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-24T14:44:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20841,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687919},"rest":"https://alion.io/mcp/rest/get_company?id=687919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanera-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanera-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanera-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planera-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanera-technical-customer-success-manager"}]}