{"id":1461053,"url":"https://alion.io/job/planet-airport-refund-staff","title":"Airport Refund Staff","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":"staff","employment_type":"part_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":154000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1045},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T12:21:52Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-25T23:44:30Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About Us\nPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.\nIn recent years, we have experienced significant growth, expanding our services and global presence.\nWith strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.\nOur mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.\nRole overview:\nThe delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Located at Dublin Airport.\nWhat you will do:\nDelivery of exceptional customer service aligned with Planet’s standards of excellence\nProvide a warm welcome and guide guests through their visit\nAssist customers by explaining procedures, answering questions, and anticipating needs\nEnsure VIP customers receive tailored and outstanding experience\nResolve conflicts professionally, always aiming for customer satisfaction\nProcess Planet Tax Free forms in compliance with local regulations and company guidelines\nProvide customers with relevant information and support throughout the refund process\nWho you are:\nA minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)\nSelf-reliance, ability to work independently and follow relevant procedures\nFluency in written and spoken English\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":2366,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-09-29T12:21:52Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.604,"p_room":0.9,"age_days":26,"expected_fill_days":44,"reasons":["conf:6","stale_co","velocity","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/planet-airport-refund-staff","json_url":"https://alion.io/job/planet-airport-refund-staff.json","meta":{"generated_at":"2026-10-26T15:21:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711629},"rest":"https://alion.io/mcp/rest/get_company?id=711629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanet-airport-refund-staff"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanet-airport-refund-staff"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanet-airport-refund-staff"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planet-airport-refund-staff\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanet-airport-refund-staff"}]}