{"id":2047848,"url":"https://alion.io/job/planet-customer-service-assistant-arabic-speaker","title":"Customer Service Assistant ( Arabic Speaker)","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:34:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T22:26:08Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Customer Service Assistant (Arabic Speaker)\nReports to: Customer Service Team Leader / Supervisor\nPrimary purpose: Deliver a fast, accurate and human service experience for Planet customers, shoppers and partners across voice and digital channels.\nThe role\nAs a Customer Service Assistant, you will be a trusted first point of contact, taking ownership of enquiries and guiding each case through to a clear and timely resolution.\nYou will combine empathy, sound judgement and strong system discipline to deliver consistently excellent service. You will also work closely with colleagues across Operations and other teams to remove friction, share customer insight and improve the overall Planet experience.\nWhat you will do\nSupport customers and partners\nHandle inbound calls, emails, chats and other digital enquiries promptly and professionally.\nProvide clear, accurate guidance on Planet products, services, processes and policies.\nListen carefully, understand the underlying need and tailor the response to the customer or partner.\nTake ownership of complaints and service issues, keeping the customer informed through to closure.\nEscalate complex, sensitive or high-risk cases through the correct channels.\nResolve cases and improve the experience\nInvestigate enquiries using Planet systems, knowledge resources and internal expertise.\nAim to resolve issues at the first point of contact wherever possible.\nCoordinate with Operations and other relevant teams to remove blockers and secure timely outcomes.\nFollow up on open cases and commitments, ensuring nothing is left unresolved.\nIdentify recurring themes, service gaps and improvement opportunities, and share them with the team.\nWork accurately and responsibly\nRecord every interaction, action and outcome accurately in Planet’s customer management and contact centre systems.\nProcess requests, forms and service transactions in line with agreed procedures and controls.\nProtect customer and company information and follow all applicable privacy, security and compliance requirements.\nUse the correct case categories, disposition codes and escalation routes.\nMaintain complete and current records that enable effective handovers, reporting and auditability.\nWhat you bring\nPrevious experience in customer service, a contact centre or another service-led environment is preferred.\nClear and confident written and verbal communication skills.\nStrong listening, problem-solving and decision-making skills.\nA customer-first mindset, with empathy, patience and professionalism.\nConfidence using Microsoft Office, CRM and contact centre systems.\nAccuracy, attention to detail and the ability to manage several priorities in a fast-paced environment.\nA collaborative approach and willingness to learn, share knowledge and adapt to change.\nFlexibility to work shifts, including weekends and public holidays, where the role requires it.\nA diploma or bachelor’s degree is preferred but not essential where relevant experience can be demonstrated.\nHow we work at Planet\nCustomer first: We make it easy, human and helpful.\nOwn the outcome: We take responsibility and follow through on our commitments.\nWin together: We collaborate across teams and share what we learn.\nKeep improving: We use insight, feedback and curiosity to make the experience better.\nAct with integrity: We do the right thing and protect the trust placed in Planet.\nHow success will be measured\nCustomer satisfaction and quality assurance results.\nFirst contact resolution and complaint resolution.\nService level agreement (SLA) performance, responsiveness and average handling time.\nCase accuracy, productivity and schedule adherence.\nCompletion of required learning, coaching and compliance activities.\nContribution to team goals and continuous improvement.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Arab 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