{"id":301882,"url":"https://alion.io/job/planet-customer-success-manager-ii","title":"Customer Success Manager II","company":{"id":626,"name":"Planet","domain":"planet.com","url":"https://alion.io/company/planet","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":25,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"LinkedIn","optional":false},{"name":"QGIS","optional":false}],"status":"live","first_seen_at":"2026-08-24T14:41:02Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-21T07:50:17Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Welcome to Planet. We believe in using space to help life on Earth.\nPlanet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.\nCustomers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.\nAs we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.\nWe have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.\nPlanet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.\nAbout the Role: \nAs a Customer Success Manager focused on serving our most strategic customers in Latin America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.\nYour role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions.\nThis is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week.\nImpact You’ll Own:\nBuild trusted relationships with customers to help them achieve strategic goals using Planet’s technology.\nDrive product adoption through onboarding, training, and tailored guidance on best practices.\nIdentify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.\nAdvocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.\nCollaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.\nProvide proactive support and account planning for key renewals, budget cycles, and legislative timelines.\nWhat You Bring:\n6-8 years of experience in Customer Success, Account Management, or related roles\nUnderstanding of public sector workflows, procurement processes, and funding cycles.\nAbility to communicate technical concepts to a wide range of audiences from analysts to government executives.\nSkilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.\nExcellent organizational skills with the ability to manage multiple accounts and priorities.\nFluent in Portuguese and English. \nWillingness to travel as needed.\nWhat Makes You Stand Out:\nPrior experience working directly with federal, state or municipal government agencies.\nKnowledge of key public sector challenges-climate adaptation, land use planning, infrastructure resiliency, emergency response.\nProficiency with tools like ArcGIS, QGIS, or Google Earth Engine.\nExperience navigating data-sharing agreements or government contract mechanisms.\nFluency in Spanish\nApplication Deadline:\n11:45p / 23:45 PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.\nBenefits While Working at Planet:\nThese offerings are dependent on employment type and geographical location, based upon applicable law or company policy.\nPaid time off including vacation, holidays and company-wide days off \nSupplemental Medical and Dental Coverage\nEmployee Wellness Program \nHome Office Reimbursement\nMonthly Phone and Internet Reimbursement\nTuition Reimbursement and access to LinkedIn Learning\nVolunteering Paid Time Off\nThis role is eligible for commission.\n#LI-REMOTE\nSan Francisco Fair Chance Ordinance\n Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nWhy we care so much about Belonging. \n We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. \nEEO statement:\n Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.\nAccommodations: \n Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to  or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.\nPrivacy Policy: By clicking \"Apply Now\" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.\nPrivacy Policy (European Applicants): By clicking \"Apply Now\" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.\nAI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a \"Planet AI Notetaker\" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.\nCandidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact  with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.","description_format":"text","description_chars":8619,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Home office","Internet reimbursement"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Satellite Manufacturing","Earth Observation","Civil Defense"],"lifecycle":[{"event":"open","at":"2026-09-05T15:13:54Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.586,"p_room":0.44,"age_days":57,"expected_fill_days":52,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/planet-customer-success-manager-ii","json_url":"https://alion.io/job/planet-customer-success-manager-ii.json","meta":{"generated_at":"2026-10-21T12:40:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":626},"rest":"https://alion.io/mcp/rest/get_company?id=626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanet-customer-success-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanet-customer-success-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanet-customer-success-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planet-customer-success-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanet-customer-success-manager-ii"}]}