{"id":4027862,"url":"https://alion.io/job/planet-installations-support-specialist","title":"Installations Support Specialist","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:34:20Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:34:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.\nIn recent years, we have experienced significant growth, expanding our services and global presence.\nWith strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.\nOur mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.\nRole overview:\nWe are looking for an Installations Support Specialist to join our growing team. In this role, you will be responsible for enabling, configuring, installing, and supporting Planet's payment and commerce solutions for merchants across multiple markets.\nYou will work closely with customers, partners, sales teams, project managers, and technical stakeholders to ensure successful deployments, provide expert technical guidance, and deliver an outstanding customer experience throughout the onboarding and installation journey.\nThis is an exciting opportunity for a technically minded professional who enjoys problem-solving, customer engagement, and working in the fast-paced world of integrated payments and hospitality technology.\nWhat You Will Do:\nConfigure, enable, and deploy Planet payment and commerce solutions, including card-present and e-commerce products.\nInstall, test and troubleshoot payment interface for Oracle Opera PMS, Oracle Simphony POS, and other leading Property Management Systems (PMS) and Point-of-Sale (POS) platforms.\nPerform end-to-end integration testing between Planet payment solutions and third-party PMS/POS systems to ensure successful deployment and transaction processing.\nPerform remote and on-site installations, testing, validation, and troubleshooting activities.\nDiagnose and resolve technical issues during implementation, coordinating with internal teams where required.\nDiagnose and troubleshoot network, connectivity, firewall, VPN, DNS, and communication issues impacting payment terminals and integrations.\nWork with customer IT teams, vendors, and third-party providers to resolve networking and infrastructure-related issues affecting payment processing.\nValidate system configurations, integrations, and connectivity to ensure successful deployment.\nEnsure all installations comply with Planet standards, security requirements, and operational procedures.\nProvide accurate and timely updates to merchants, partners, and internal stakeholders.\nReview solution requirements and contracts to ensure correct setup, billing, and product configuration.\nDeliver technical guidance and product expertise to both internal and external customers.\nMonitor installation progress, follow up on outstanding actions, and maintain accurate records in internal systems.\nCollaborate closely with Project Management, Sales, Support, Product, and Engineering teams to drive successful outcomes.\nContribute to continuous improvement initiatives by identifying recurring issues and recommending process enhancements.\nMaintain excellent customer communication and confidently manage merchant queries, expectations, and escalations.\nStay up to date with new Planet products, integrations, and industry developments.\nWho You Are:\nExperience in payment technologies, POS systems, hospitality technology, or related software solutions.\nStrong troubleshooting and analytical skills with the ability to investigate and resolve technical issues.\nExperience troubleshooting network and connectivity issues, including LAN/WAN environments, TCP/IP communications, firewalls, VPNs, DNS, and device connectivity.\nAbility to analyze logs, identify root causes, and resolve technical issues involving integrations, interfaces, and network connectivity.\nExcellent communication skills and confidence when working directly with merchants, partners, and internal stakeholders.\nStrong organizational skills with the ability to manage multiple priorities and deadlines.\nAbility to work independently while also contributing effectively within a team environment.\nA proactive approach to learning and adapting in a fast-changing environment.\nExperience with remote system installations, software configuration, or technical support activities.\nCustomer-facing experience with a focus on delivering high-quality service and positive outcomes.\nExperience in payments, hospitality technology, retail technology, POS solutions, or Tax-Free solutions would be considered a strong advantage.\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":5322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-11-10T17:34:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T18:57:30Z"},"pay":null,"html_url":"https://alion.io/job/planet-installations-support-specialist","json_url":"https://alion.io/job/planet-installations-support-specialist.json","meta":{"generated_at":"2026-11-10T18:57:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711629},"rest":"https://alion.io/mcp/rest/get_company?id=711629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanet-installations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanet-installations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanet-installations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planet-installations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanet-installations-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027862}},{"tool":"search_jobs","arguments":{"company":"weareplanet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027862},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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