{"id":1711649,"url":"https://alion.io/job/planet-payment-operations-support","title":"Payment Operations Support","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:32:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T04:48:34Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.\nWe create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.\nPlanet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.\nFounded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.\nRole overview:\nYou will play a crucial role in the Merchant Implementation Team within Planet Operations. The mission of our Gateway Onboarding Specialist is to enable payments for our customers by activities like - prepare, configure, test, deploy, document and support payment solutions sold by Planet.\nWhat you will do:\nFully enable and configure any Planet products and solutions\nTest and troubleshoot Planet products and solutions remotely \nLiaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification\nEnsure solutions are configured to the correct standards\nProvide accurate, valid and complete information\nLiaise with other departments to review contracts to ensure correct configuration and billing models provided\nCreate tickets from contracts and other source materials for the enablement team to action\nProvide internal or external technical advice about Planet solutions\nFollow up, analyze and report the status of the installed solutions\nCollaborate with internal stakeholders to ensure the best service and experience for the customers we serve\nWork with an openness to take on new tasks and challenges as they present themselves within the position\nFollow communication procedures, guidelines and policies\nWho you are:\nYou will have a strong understanding of the integrated payments world\nWell organized and able to work to tight deadlines\nYou will be a strong team player\nPrevious experience within the payments, POS or Tax Free industry is an added asset\nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. 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