{"id":3853870,"url":"https://alion.io/job/planet-pharma-customer-engagement-advocate","title":"Customer Engagement Advocate","company":{"id":4467183,"name":"Planet Pharma","domain":"planet-pharma.com","url":"https://alion.io/company/planet-pharma","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T22:38:25Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Location: Dallas, TX | USA | Full-time Onsite\nStart Date: Monday, October 19th, 2026\nCompensation: Starting at $20.00-$24.00/hour based on experience + a $1,500 sign-on bonus, plus a competitive monthly bonus program - top Care Advocates can earn up to an additional $1,200/month.\nShift Schedules:\nMonday-Friday, no weekends6-week onsite training program, Monday-Friday, 8:30 AM-5:30 PM (paid at your regular rate)After training, you’ll be assigned a 9-hour shift within a 7 AM-8 PM windowThis is a 100% onsite position.\n---------------------------\nA Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company’s face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.\nWhat a day in the life looks like:\nProvide phone-based support to members in a fast-paced service center environment.Deliver white glove service by creating a concierge-style experience for each member.Educate members on the surgical process, available incentives, and program benefits.Assist with provider selection and coordinate with physician offices to streamline care.Answer questions with clarity and compassion, ensuring members feel valued and supported.Proactively engage new members while maintaining strong relationships with existing ones.Consistently go the extra mile to help members navigate the complexities of surgeryRequirements:\nHigh school diploma required; Bachelor’s degree in healthcare administration, social services, public health, or related field preferred1-3 years’ experience in a customer service, service center, and/or sales enablement roleAbility to work effectively in a team environmentStrong written and verbal communication skillsStrong critical thinking and problem-solving skillsAbility to organize work activities to meet deadlinesBilingual (Spanish & English) preferredIn addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:\n$1,500 sign-on bonusParking Reimbursement - 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