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This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.\nKey Responsibilities:\n* Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.\n* Diagnose and resolve issues with laptops, desktops, printers, mobile devices, A/V, and other IT equipment.\n* Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.\n* Communicate technical information clearly and effectively to both technical and non-technical audiences.\n* Document support activities, resolutions, and maintain accurate records in ticketing systems.\n* Collaborate with other IT teams to escalate and resolve complex issues.\n* Perform other duties as assigned based on evolving business needs.\nRequired Qualifications:\n* Strong communication skills - verbal, written, and interpersonal.\n* 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