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This role supports both in-person and remote users across all company sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards.\nThis role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA. The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Friday’s).\nSkills: \nEssential Functions:\nProvide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-personAccurately document and prioritize requests using the ticketing system to meet SLAs and deadlinesTroubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skillsConfigure, deploy, and maintain computer hardware, software, and peripheral devicesSupport both Mac and Windows systems across office and lab environmentsAssist with new hire onboarding and system access setupManage system imaging, patching, and device lifecycle activitiesParticipate in IT projects while ensuring compliance with security protocols and SOPsSupport identity access management processesProvide technical support across both Lyell locations, collaborating with onsite and remote team members as neededEducation: 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