# Desktop Support Specialist

Duties: We are seeking a Senior Desktop Support Specialist to provide technical assistance and resolve issues related to computer systems, software, and hardware-including tablets, mobile devices, printers, and A/V equipment. This role supports both in-person and remote users across all company sites, ensuring timely, accurate resolutions while adhering to company procedures and service standards. This role is primarily on-site in Bothell, WA, three days per week, with one day per week spent in Seattle, WA. The candidate will also provide remote support to the South San Francisco location (likely remote work from home on Friday’s). Skills: Essential Functions: Provide Level 1 & 2 support for Service Desk tickets and escalations via Slack, email, or in-personAccurately document and prioritize requests using the ticketing system to meet SLAs and deadlinesTroubleshoot and diagnose a variety of technical issues using effective questioning and problem-solving skillsConfigure, deploy, and maintain computer hardware, software, and peripheral devicesSupport both Mac and Windows systems across office and lab environmentsAssist with new hire onboarding and system access setupManage system

- **Id**: 3853716
- **Url**: <https://alion.io/job/planet-pharma-desktop-support-specialist>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: contractor
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: South San Francisco, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T00:00:00Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-09T19:31:29Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 1977
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4467183
- **Name**: Planet Pharma
- **Domain**: planet-pharma.com
- **Url**: <https://alion.io/company/planet-pharma>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Schema

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 15
- **Computed at**: 2026-11-09T06:03:00Z

## Salary

- **Min**: 40
- **Max**: 54
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 108000

## Technologies

- **Service Desk** — Optional: no
- **SharePoint** — Optional: no
- **Slack** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T05:02:06Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 3; Sanctioned now: no; Evidence: H-1B filings in 12 months: 2; Filings 12m: 2

## Liveness

- **Score**: 34
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.376
- **P room**: 0.9
- **Age days**: 5
- **Expected fill days**: 15
- **Reasons**: conf:3, agency, stale_co, velocity, win:mid, comp:brand
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 108000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.