Senior Business Development Manager

Role Overview

This is a 100% new business sales role with primary focus on building strong relationships with decision makers in Retail, Hospitality and F&B segments, in particular merchants with strong international footfall. The goal is to secure new customers to our core suite of products and services (Gateway, Acquiring, DCC). The asset will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to sell our solutions to these new customers and secure a high customer satisfaction.

What you will do

• Lead the review and segmentation of opportunities in the Retail, Hospitality and F&B Sectors and the building of commercial business cases to support investments.
• Build an annual Sales Development plan. Develop and nurture a pipeline of business opportunities.
• Achieve and exceed monthly, quarterly and annual new business sales targets.
• Maximise revenue opportunities and ensure business is profitable.
• Manage the customer relationship until they are handled to an Account Manager.
• React to customer / partners queries in a professional and timely manner.
• Work with supporting departments to resolve to a satisfactory standard.
• Accurately complete sales documentation which supports the sale of services that include quotations, proposals and tenders.
• Lead on the creation and delivery of new business presentations with customers.
• Make sure that the CRM system is kept updated with actions, customer and opportunity information in line with the KPI’s set by the manager.
• Provide information to manager and other internal departments in an accurate and timely manner.
• Work and contribute within the broader sales team, creating and promoting ideas to assist colleagues in the achievement of set objectives.
• Work professionally, effectively and constructively to promote the company.
• The ideal candidate will drive new business acquisition across key growth regions including the UK and Europe

Who you are

• Must have proven experience in new business B2B sales, preferably within retail, hospitality, F&B merchant acquiring or related service Industry.
• Must have previous sales experience to selling to operations/information technology/finance stakeholders and an understanding of retail, hospitality and F&B technology.
• Proven knowledge of current sales techniques and strong working knowledge of developing a sales pipeline and sales development plan.
• Proven track record in managing and the delivery of new business targets
• Knowledge of the UAE retail, hospitality and F&B industry or IT solutions within these sectors would be an advantage
• Knowledge of Card Acquiring, DCC, payment solutions, EPOS systems, e-commerce related dynamics, would be an advantage.
• Knowledge of the card schemes pricing models and experience of negotiating merchant acquiring agreements within the market.
• Knowledge of card scheme rules as they affect the sale of merchant acquiring services.
• Proven interpersonal and networking skills ideally in a similar sales environment
• Proven communication and team working skills
• Proven organizational, planning and sales preparation skills
• Working knowledge of CRM systems (Salesforce or similar)
• High proficiency in using tools (inc. PowerPoint, Excel, Word, Outlook) and other Corporate IT systems
• Experience in a complex international matrix organization

In addition, you’ll be

• Passion for sales: Must have proven ability to architect and drive through sales in a fast-growing company.
• Self-management: Must display evidence of resilience, drive, self-control and personal presentation.
• Interpersonal Skills: Must display integrity, reliability and strong interpersonal skills.
• Communication skills: These must be experienced and strong.
• Team work: Must be able to work with a dynamic sales team.
• Time Management: Must have proven time management skills and the ability to deliver to tight deadlines.
• Change management: Must enjoy working in a fast growing and changing Company. Flexibility is essential.
• Project Management: able to coordinate resources and departments, ensuring effective communications, clarity and alignment.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.