{"id":4027863,"url":"https://alion.io/job/planet-tax-free-local-support-representative","title":"Tax Free Local Support Representative","company":{"id":711629,"name":"Planet","domain":"weareplanet.com","url":"https://alion.io/company/weareplanet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T17:34:20Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T17:34:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.\nIn recent years, we have experienced significant growth, expanding our services and global presence.\nWith strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.\nOur mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.\nRole overview:\nThe primary function of this Athens-based role is to provide professional and comprehensive support to both merchants and tourists, while also taking responsibility for the delivery and coordination of Tax Free and merchant solution training across the Greek merchant portfolio.\nReporting to the Customer Service Supervisor, the role combines day-to-day customer and merchant support with merchant onboarding, training, refresher sessions, and support during solution changes and new implementations.\nThe successful candidate will act as a key point of contact for Greek merchants, helping ensure they have the knowledge, tools, and guidance required to confidently manage Tax Free transactions and provide a smooth experience to international shoppers.\nWhat you will do:\nHandle tourist and merchant queries by phone, email, and Salesforce, aiming for first-contact resolution. \nProvide clear guidance on Tax Free processes, operational procedures, and issuing solutions. \nWork in line with agreed SLAs, KPIs, and Customer Service standards. \nDeliver Tax Free training sessions in store for new and existing merchants. \nSupport merchants during implementation and changes to issuing solutions, including PAX, web-based, PII, and Mobility solutions. \nCoordinate training needs with Sales, Account Management, Operations, Product, and external vendors. \nIdentify recurring issues and recommend additional training or merchant support. \nProvide basic administrative support, including printing and posting forms when required. \nWho you are:\nYou are passionate about customer service and comfortable working directly with both international tourists and business customers. You enjoy helping people understand processes and are confident explaining information clearly to different audiences.\nYou are comfortable delivering training and presentations, whether to an individual store employee or a larger merchant team, and can adapt your communication style depending on the audience.\nYou are proactive, organised, and able to balance daily customer service responsibilities with planned merchant training sessions.\nKey competencies:\nFluent Greek and advanced English. \nExperience in Customer Service, merchant support, retail training, account support, or a similar customer-facing role; working within set SLAs and targets. \nConfident delivering training, presentations, and practical demonstrations. \nAbility to explain operational and technical processes simply and clearly. \nStrong communication, organisation, and stakeholder-management skills. \nComfortable working independently, managing multiple priorities, and learning new systems. \nStrong computer literacy; experience with Salesforce or similar CRM tools is an advantage. \nTraining and presentation skills. \nInitiative, attention to detail, and practical problem solving. \nFlexibility and adaptability in a fast-growing international organisation. \nWhy Planet:\nPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.\nCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you - Apply now.\nAt Planet, we embrace a hybrid work model, with three days a week in the office.\nReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.","description_format":"text","description_chars":4236,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Travel Technology","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-11-10T17:34:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T19:41:03Z"},"pay":null,"html_url":"https://alion.io/job/planet-tax-free-local-support-representative","json_url":"https://alion.io/job/planet-tax-free-local-support-representative.json","meta":{"generated_at":"2026-11-10T19:41:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":711629},"rest":"https://alion.io/mcp/rest/get_company?id=711629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanet-tax-free-local-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanet-tax-free-local-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanet-tax-free-local-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planet-tax-free-local-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanet-tax-free-local-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4027863}},{"tool":"search_jobs","arguments":{"company":"weareplanet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4027863},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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