{"id":187736,"url":"https://alion.io/job/planet-technologies-technical-account-manager","title":"Technical Account Manager","company":{"id":95045,"name":"Planet Technologies","domain":"go-planet.com","url":"https://alion.io/company/planet-technologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":222000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T17:10:51Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-28T14:49:30Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as Technical Account Manager. In this role, you will be supporting impactful projects that make a difference for our country.\nAs a member of the Managed Services team this position is focused on providing customers with a voice, support, guidance, and resources to facilitate customer business objectives and success utilizing Planet’s managed services offerings. This role will work to ensure that Planet’s Advantage Services are delivered, and maintained in a way that meets the needs and expectations of our clients in a large organization and has managed a team of engineers.\nResponsibilities\nManage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants\nService Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management. \nIdentify ways to increase customer satisfaction and increase value-add for customers.\nIdentify customer service opportunities and manage and direct the work of the customer’s technical resources.\nServe as a stable escalation and contact point for support requests and escalations on behalf of our customers. “First” escalation point on from Engineers should be the Customer Service Managers.\nCoordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.\nCoordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.\nCoordinate with the managed services Managing Architect for technical resources assignment and allocation.\nResponds to customer technical issues and drives resolution.\nManage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet\nProduces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.\nManage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO\nManagement of Microsoft FastTrack engagements\nQualifications\nFive (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization \nPrevious experience effectively working in large remotely based teams and managing multiple complex projects simultaneously\nThe ability to assimilate information quickly, think on your feet and manage multiple priorities effectively\nExceptional skills with managing customer expectations and the experience providing \"trusted advisor\" level service\nExperience with CRM and helpdesk systems as well as knowledge of Microsoft tools and systems is a plus\nAbility to identify when and how to escalate issues effectively\nTechnical Abilities include the ability to read and understand complex business requirements. \nAwareness of current development trends and demonstration of continuous learning. \nBachelor’s degree and PMP certifiation preferred.","description_format":"text","description_chars":3429,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-01T23:21:41Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.902,"p_room":0.75,"age_days":57,"expected_fill_days":59,"reasons":["conf:0","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/planet-technologies-technical-account-manager","json_url":"https://alion.io/job/planet-technologies-technical-account-manager.json","meta":{"generated_at":"2026-10-28T17:15:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":95045},"rest":"https://alion.io/mcp/rest/get_company?id=95045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanet-technologies-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanet-technologies-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanet-technologies-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planet-technologies-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanet-technologies-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":187736}},{"tool":"search_jobs","arguments":{"company":"go-planet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":187736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}