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The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads - without sacrificing developer experience.\nOur customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.\nWhat's the job to be done?\nYou will advise and handle support requests from enterprise customers on the PlanetScale platform.\nYou will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.\nYou will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.\nYou will be part of an on call rotation for high priority issues.\nThese attributes best describe you…\nYou are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.\nYou have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.\nYou are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.\nYou can operate independently, but you know when you are in too deep and need to ask for help.\nYou know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.\nWhat you will need\nExperience supporting production databases and applications, preferably at scale.\nExperience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases\nWorking knowledge of Kubernetes.\nStrong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.\nWhat else will help you be successful\nKnowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP\nExperience with cloud platforms (AWS, GCP, Azure)\nKnowledge of monitoring, observability, and debugging tools\nContributions to open-source projects, especially in the database or infrastructure space\nWhy PlanetScale\nWe're redefining how high-growth companies manage data at scale-and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. 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