{"id":237084,"url":"https://alion.io/job/planhat-engagement-manager-ai-deployment-emea","title":"Engagement Manager - AI Deployment | EMEA","company":{"id":56549,"name":"Planhat","domain":"planhat.com","url":"https://alion.io/company/planhat","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":42,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":100000,"max_usd":225000,"period":"year","method":"role_country_seniority_unknown","sample_n":270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-07-17T14:05:13Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-29T05:45:06Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":103},"description":"Competencies\nYou are a forward-deployed operator: part builder, part strategist, and 100% customer-obsessed.\nYou're AI-native and thrive as the translator between business goals and technical reality: you structure ambiguous problems, then go one step further and build the answer. You understand data architecture, integrations, and flows enough to get hands-on, and you're an exceptional communicator who can influence C-level stakeholders and lead a room with confidence. You're never satisfied with good enough.\nThat shows up in how you work:\nYou build trust across the org chart, from system admins to the C-suite, and hold your own as a credible counterpart to executives\n\nYou turn ambiguity into a structured plan and keep the engagement laser-focused on customer outcomes, holding the bar on quality and timelines\n\nYou run workshops, map operating models, and pinpoint where AI and agents create the most enterprise value across a commercial team's workflows\n\nYou lead the pod on the ground, raising the people around you, and you have a sharp pulse on which use cases will most move the needle on the customer's retention, expansion, or efficiency goals\n\nYou roll up your sleeves when it matters, configuring, building, and testing, without losing sight of the bigger picture\n\nYou've led projects and raised the bar wherever you've been, whether in top-tier consulting or across AI deployment, enterprise implementation, customer success, or RevOps transformation. We hire for trajectory, not tenure.\nTrajectory\nWe are one of the most versatile teams at Planhat and a strategic growth engine: we sit inside our customers' businesses and put AI to work in their commercial teams, turning it into measurable business outcomes. Whether that's a platform activation, an automated workflow, or an AI agent running at scale, you'll own the deployment of our largest customers end to end. Everything you learn in the field feeds back to Sales, CS, Product, Engineering, and Support, so it compounds across the company and the next engagement runs better.\nImagine:\nLeading a multi-stakeholder project to redesign how a customer runs their commercial operations on Planhat, from kickoff through go-live and beyond\n\nFacilitating a workshop with a CS leadership team to map their core processes, then building the automations and dashboards that make those processes run\n\nDesigning and shipping the agents that handle thousands of customer interactions for one team, then scaling that across an entire organization\n\nSitting across from a senior decision-maker to plan the next phase of work, turning a single deployment into an ongoing partnership\n\nIn this role you will:\nLead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by\n\nBe the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advice\n\nIdentify where AI and automation create the most value across a customer's commercial operations and design the use cases that capture it\n\nChampion change management by guiding organizations through the process and behavioral shifts required to make adoption stick\n\nConsult strategically with customer executives, functional leaders, and technical teams to align every deployment with business outcomes\n\nPartner closely with Product and Engineering to codify on-the-ground learnings into the platform, shaping what Planhat builds next\n\nContribute to the deployment methodology, building the templates, playbooks, and packaged offerings that raise the standard for the whole team\n\nDefinition of Success\nSuccess in this role is the impact you leave on every engagement and the standard you set for the team around you.\nYou deliver complex engagements on time, with outcomes customers can measure and build on: faster 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