{"id":3728990,"url":"https://alion.io/job/planned-systems-international-operations-manager","title":"Operations Manager","company":{"id":1963890,"name":"Planned Systems International","domain":"plan-sys.com","url":"https://alion.io/company/plan-sys","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T07:00:53Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T07:20:26Z","board_verified":false,"closed_at":"2026-11-08T07:20:26Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nQuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Regional Operations Manager to oversee all Regional Team Leads and coordinate day-to-day operations across the Referral Management Services (RMS) contract.\nWorking closely with the Project Manager, the manager provides direction to the leads, monitors site performance, coordinates staffing and corrective actions, and helps ensure MTF teams receive the support needed to meet contract requirements. The manager consolidates operational issues and recommends solutions for decisions requiring Project Manager approval.\nEssential Functions and Job Responsibilities\nLeadership and Regional Oversight\nSupervise and provide direction, coaching, and support to all Regional Team Leads; establish priorities and maintain clear reporting and escalation channels.\nCoordinate regional assignments with the Project Manager, considering site volume, staffing, performance, complexity, time zones, and lead capacity; recommend adjustments as needs change.\nHold regular operational reviews with leads, follow up on commitments, and consolidate significant issues and decisions for the Project Manager.\nMonitor how regional duties affect leads’ continuing local responsibilities and recommend backfill or other support when warranted.\nStaffing and Remote Support\nReview staffing and coverage needs across sites with the leads; identify gaps and recommend priorities, coverage plans, and recruiting needs to the Project Manager.\nCoordinate with designated supervisors and leads so remote referral clerks continue to support their respective assigned locations as needed, within approved access, training, and assignments.\nClarify operational priorities and resolve conflicting work requests through the established supervisory and management structure.\nPerformance and Corrective Action\nMonitor available site and contract performance reports; identify missed requirements, backlog trends, recurring issues, and sites needing additional support.\nGuide leads in validating results and investigating contributing factors; distinguish suspected causes from verified causes and document information or access limitations.\nOversee corrective-action plans with assigned owners and target dates; monitor progress, remove barriers within delegated authority, and verify improvement.\nEscalate urgent patient-safety concerns through the approved clinical and government channels and notify the Project Manager as appropriate.\nTraining, Process Improvement, and Communication\nCoordinate a consistent training approach with Regional Team Leads and subject matter experts; identify gaps and monitor completion of needed training.\nPromote approved workflows and share effective practices while accounting for documented local MTF requirements.\nMaintain a consolidated operational issue and action tracker and prepare timely, accurate performance updates for the Project Manager.\nCoordinate with Local Government Point of Contacts, subcontractors, and other stakeholders through established channels and delegated authority.\nMinimum Requirements\nHigh school diploma or General Educational Development (GED) equivalency.\nExperience in referral management, healthcare administration, medical office operations, or a related field, including experience leading teams or coordinating work across locations.\nBasic knowledge of medical terminology.\nU.S. Citizenship.\nAbility to meet applicable contract qualifications, training requirements, and government system-access requirements.\nAdditional Information\nMust pass TB Test\nSubject to a background/security investigation\nWillingness to comply with DHA vaccination requirements.\nPre-employment drug screening\nContract workers shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.\nCompany Benefits\nPSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.\nEEO Commitment\nIt is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.\nTo ensure fair and consistent consideration of all applicants, all candidates must submit a formal application through Planned Systems International's Applicant Tracking System (ATS), iCIMS. Resumes submitted via email, social media, referrals, recruiting events, or other means will not be considered an official application and must be accompanied by a completed online application in the ATS before a candidate can be considered for employment. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, or to receive an update regarding the status of your application, please contact Talent Acquisition by emailing , or by dialing 703-575-8400.","description_format":"text","description_chars":6011,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-04T07:00:53Z"},{"event":"close","at":"2026-11-08T07:20:26Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/planned-systems-international-operations-manager","json_url":"https://alion.io/job/planned-systems-international-operations-manager.json","meta":{"generated_at":"2026-11-09T00:59:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1963890},"rest":"https://alion.io/mcp/rest/get_company?id=1963890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanned-systems-international-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanned-systems-international-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanned-systems-international-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planned-systems-international-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanned-systems-international-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3728990}},{"tool":"search_jobs","arguments":{"company":"plan-sys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3728990},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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