{"id":4089266,"url":"https://alion.io/job/planteria-group-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":685434,"name":"Planteria Group","domain":"planteriagroup.com","url":"https://alion.io/company/planteriagroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29328,"max":29328,"currency":"GBP","period":"year","gross":null,"usd_annual":38959},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:27:56Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:46:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.\nWe’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s, most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.\nOur success is driven by a fantastic team of 185 employees internationally, and we’re continuing to expand. We’re now looking for a passionate and customer-focused individual to join us as a Customer Experience Advisor and help us deliver exceptional service at every stage of the customer journey.\nYour Impact\nAs a Customer Experience Advisor, you will play a pivotal role in protecting and enhancing our customer relationships. Acting as the primary point of contact for customer concerns, service queries and complaints, you will ensure every issue is managed professionally from initial contact through to resolution.\nNo two days will be the same. You will work closely with our operational, installation, floristry and service teams to investigate concerns, coordinate solutions and deliver positive outcomes for customers. Your ability to build rapport, remain calm under pressure and take ownership of issues will directly influence customer satisfaction, retention and loyalty.\nYou'll become a trusted voice for our customers internally, helping identify recurring themes, driving service improvements and ensuring that every interaction reflects Planteria's commitment to creating outstanding customer experiences.\nKey Responsibilities:\nManage customer complaints from initial receipt through to final resolution.\n\nTake ownership of the complete complaints process, maintaining regular communication with customers throughout.\n\nProvide regional ownership of customer complaints, escalations and service-related issues.\n\nInvestigate customer concerns and collaborate with internal stakeholders to achieve effective resolutions.\n\nEnsure complaints are resolved within agreed service level targets.\n\nHandle service-related calls and emails relating to installations, field services and floristry services.\n\nTriage incoming customer enquiries and direct them to the appropriate teams.\n\nCoordinate responses to service requests, issues and customer enquiries.\n\nMaintain accurate and detailed customer records within company systems.\n\nWork collaboratively with operational and management teams to deliver positive customer outcomes.\n\nSupport automated and manual customer service processes where required.\n\nContribute to continuous improvement initiatives that enhance the overall customer experience.\n\nChampion a professional, positive and customer-centric approach in every interaction.\n\nYou Will Be a Great Fit If You Have:\nExperience in customer service, customer support, customer experience or client management within a B2B environment.\n\nA passion for delivering exceptional customer service and building positive customer relationships.\n\nExcellent verbal, written and telephone communication skills, with strong active listening abilities.\n\nStrong organisational, problem-solving and complaint-handling skills, with the ability to manage multiple priorities.\n\nExperience working collaboratively with internal teams to resolve customer issues and achieve positive outcomes.\n\nProficiency in Microsoft Outlook and Microsoft Office.\n\nA proactive, resilient and solution-focused approach, with the ability to remain calm under pressure.\n\nThe confidence to take ownership, work independently and adapt to changing business needs.\n\nA positive attitude and commitment to our values-driven culture.\n\nDesirable Experience\nExperience using CRM, customer service, customer experience, field service management or ticketing systems.\n\nYour Career Progression & Development\nWe believe careers aren’t one size fits all. That’s why we invest in learning and development across all our roles, empowering individuals to grow in ways that suit their strengths, whether that’s leading people, deepening expertise, or sharing knowledge as part of our wider training and development community.\nOur Benefits:\nQuarterly Company Bonus Scheme\n\nAnnual Performance Related Bonus Scheme\n\nBUPA Cash Plan\n\nLearning and Development Support\n\nLunch provided at our offices\n\n25 days holiday, plus UK Bank Holidays\n\nAbility to work 1 day per week from home\n\n---\nAt Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!\nIf you want to be part of a flourishing, fast-growing business that values agility, collaboration and creativity, we'd love to hear from you. If you don't meet every requirement listed above, we still encourage you to apply. We're always looking for talented individuals with the right attitude and potential to grow with us.\nPlanteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.\nAccessibility & Adjustments\nWe want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including interview, please let us know and we will be happy to support you.\nHealth & Safety\nAll employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments and investigations to maintain a safe, tidy and compliant workplace.\n Please note: For roles involving client site attendance, successful candidates will be required to obtain BPSS (Baseline Personnel Security Standard) clearance as part of our pre-employment checks.","description_format":"text","description_chars":6197,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Garden & Outdoor Living","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-11-11T19:46:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T21:19:23Z"},"pay":{"stated_usd_annual":38959,"is_top_pay":false},"html_url":"https://alion.io/job/planteria-group-customer-experience-advisor","json_url":"https://alion.io/job/planteria-group-customer-experience-advisor.json","meta":{"generated_at":"2026-11-11T21:19:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685434},"rest":"https://alion.io/mcp/rest/get_company?id=685434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplanteria-group-customer-experience-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplanteria-group-customer-experience-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplanteria-group-customer-experience-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/planteria-group-customer-experience-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplanteria-group-customer-experience-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4089266}},{"tool":"search_jobs","arguments":{"company":"planteriagroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4089266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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