{"id":3554214,"url":"https://alion.io/job/plastic-express-customer-success-representative-pooler-ga-plastic-express","title":"Customer Success Representative - Pooler, GA - Plastic Express","company":{"id":4419393,"name":"Plastic Express","domain":"plasticexpress.com","url":"https://alion.io/company/plasticexpress","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pooler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-31T00:02:26Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-05T01:17:17Z","board_verified":false,"closed_at":"2026-11-05T01:17:17Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Company Overview\nCome join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and dedicated employees allow us to provide custom tailored logistical solutions to fulfill the most challenging needs of our customers. Plastic Express operates from 22 full-service facilities, more than 40 bulk terminals, and 52 railcar terminals offering more than 8,500 railcar spots across the country. We are located near 9 major ports in the U.S. and rely heavily on our rail infrastructure to handle imports /exports as well as regional distribution. At many of the Plastic Express sites, we also handle some non-plastic commodities, which include; paper rolls, steel, building materials and other dry bulk materials. Plastic Express owns and operates roughly 250 trucks, with approximately 250 trailers performing full bulk truck distribution business. Plastic Express is headquartered in Houston, TX and has over 600 employees nationwide. Our goal has always been to exceed our customer's expectations, and our can do-attitude is what differentiates us from the competition.\nPlastic Express employees have always been our key to success and total customer satisfaction. We are always looking for dependable & talented business professionals that will help us to grow and to continue our “Can Do” tradition.\nEssential Functions:\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nJob Summary: \nThis position reports to the Customer Success Manager. A \"hybrid\" Customer Service position involving significant interaction with external and internal customers to provide \"best in class\" service to a customer base comprised of Fortune 500 companies and other small enterprises. The ideal candidate has experience and the proven ability to manage the customer’s day to day logistics/warehouse/transportation needs in a high pace/high transaction, team-oriented service environment. Attention to detail and strong proofreading abilities are necessary skills. Experience with SAP or web-based TMS/WMS/OMS operating systems is essential for success. The Customer Success Representative (CSR) will work closely with and provide prompt feedback to: Sales and Marketing, Accounting, Human Resources and company executives. During the course of business, the CSR is not to share any confidential information with anyone other than their direct manager or Executives of Plastic Express.\nEssential Functions/Duties:\nProcess customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI\nInput customer orders into TMS/WMS system with accuracy and speed.\nPrepare end of day reports\nAnswer phones, forward calls and take messages\nResearch information when needed\nMaintain inventory by checking for any discrepancies\nAssist in customer inventory reviews\nMonitor “Open Order” process of customers to make sure all orders are being updated\nAssist the CSR Manager with special assignments as needed\nMaintain and monitor delivery in Plastic Express data base\nNotify management immediately anytime orders are missed/moved\nTrack daily/weekly/monthly all activities on the customers’ open order reports; ensure they are completed and updated properly\nNotify management of any discrepancies\nMonitor and maintain the Open Order Report in the Warehouse database\nReview customer orders to ensure 100% accuracy \nContact CS Manager with any questions on orders","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-31T00:02:26Z"},{"event":"close","at":"2026-11-05T01:17:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/plastic-express-customer-success-representative-pooler-ga-plastic-express","json_url":"https://alion.io/job/plastic-express-customer-success-representative-pooler-ga-plastic-express.json","meta":{"generated_at":"2026-11-14T00:40:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419393},"rest":"https://alion.io/mcp/rest/get_company?id=4419393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplastic-express-customer-success-representative-pooler-ga-plastic-express"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplastic-express-customer-success-representative-pooler-ga-plastic-express"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplastic-express-customer-success-representative-pooler-ga-plastic-express"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plastic-express-customer-success-representative-pooler-ga-plastic-express\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplastic-express-customer-success-representative-pooler-ga-plastic-express"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3554214}},{"tool":"search_jobs","arguments":{"company":"plasticexpress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3554214},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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