{"id":3795137,"url":"https://alion.io/job/platformed-customer-success-manager-audit","title":"Customer Success Manager, Audit","company":{"id":690822,"name":"Platformed","domain":"platformed.com","url":"https://alion.io/company/platformed","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55124,"max":76337,"currency":"GBP","period":"year","gross":null,"usd_annual":102771},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-05T07:19:46Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T00:07:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We have an incredibly exciting opportunity for an Customer Success Manager to join Platformed as an early hire in our Customer team, working directly with our Customer Lead and the Platformed Founders:\nHenry is our CEO, he co-founded PassFort in 2015 as the CTO, leading the company to a +$150m acquisition by Moody’s in 2022.\n\nJames is our CRO. He was an early hire at Tessian, who raised from Sequoia, Balderton and Accel and were acquired in 2023. He then joined Supercritical as the first hire, driving their growth from zero to £1m of revenue and a Series A from Lightspeed.\n\nAbout Platformed\nPlatformed builds AI for audit firms. Our platform helps accounting and audit firms in the UK, Australia and beyond run their risk assessments faster and to a higher standard, starting with IT general controls under ISA 315 and expanding into broader audit planning. No two firms audit in quite the same way, so every deployment is tailored to how that firm actually works.\nRole\nYou’ll own our customers’ journey from pilot to live deployment and beyond. That means running proofs of concept (POCs) and implementations end to end: learning how each firm audits and who is involved, translating their methodology into a working configuration of Platformed, and getting their auditors to the point where the product is simply part of how they work. You’ll be the person on the ground for a portfolio of accounts, and the voice that brings what you learn back into our product.\nRather than handing over software, we work alongside firms to find where AI can take real work off their auditors’ plates, then build that into how they deploy and grow with us. You’ll be at the centre of it.\nOwn POCs and implementations\nRun POCs and implementations end to end, from the scoping workshop through to go-live, against clear milestones and success criteria\n\nDeliver on time and to a high standard: project plans, stage gates, risks and blockers, and clear communication with stakeholders on both sides\n\nRun training and enablement sessions for auditors, managers and partners\n\nSpend time onsite with customers and prospects, running workshops, training and discovery sessions in person\n\nBuild and tune configurations\nTranslate a firm’s audit methodology into Platformed’s configuration.\n\nGo beyond the UI: understand the configuration, data, and AI logic behind each output so you can fix problems, not just flag them\n\nRead usage and output data to spot where a configuration is off before the customer does\n\nOwn customer accounts\nBe the main day-to-day contact for a portfolio of customers after go-live\n\nBuild trusted relationships with stakeholders at every level, from audit managers to partners, and keep them bought in and on track\n\nTrack adoption and account health, and step in early when things drift\n\nSpot expansion opportunities and support Sales in building the business case\n\nTurn customer insight into product\nGet under the skin of how each firm actually audits, where the pain is, and where AI can genuinely help\n\nTurn what you learn into clear product feedback and help decide what goes on the roadmap\n\nSpot opportunities for new tooling and AI workflows, for our customers and for ourselves, and work with our engineers to shape them\n\nHelp build the playbooks, templates and tooling that make our deployments repeatable\n\nYou’ll gain unmatched experience and exposure across the full customer lifecycle, with the possibility to progress quickly as we build out the function.\nWe’re looking for someone who…\nhas 3 to 5 years of experience in a customer-facing delivery role, such as implementation, solutions or technical consulting, or audit and advisory.\n\nhas audit experience, ideally in external audit or risk advisory. A qualification such as ACA, ACCA, CPA, CA, or an equivalent is a plus\n\nhas run projects end to end. You’ve owned timelines, managed stakeholders on both sides, and delivered to a high operational standard.\n\nis technically confident. You’re comfortable working with structured data and want to understand how things work under the hood.\n\nis pragmatic and resourceful. You’ll do what it takes to deliver value for customers and prospects, take the initiative, and get creative when there’s no playbook to follow.\n\nis curious about AI and how it changes the way professionals work. You enjoy thinking up new tooling or AI workflows and suggesting how things could work better.\n\nasks good questions. You can sit with a client, understand their process, and work out what really matters to them.\n\nbuilds relationships easily. You communicate clearly in writing and in person, and earn the trust of everyone from audit associates to partners.\n\nis able to spend at least 2 days (Monday + Tuesday) per week at our office in Central London, and is happy to travel for onsite visits with customers and prospects.\n\nNice to have\nExperience at an early-stage SaaS or AI company.\n\nHands-on experience with AI tools, prompting, or light scripting (e.g. Python or SQL).\n\nBenefits\nEvery role comes with generous equity options.\n\n33 days of annual leave per year.\nThis includes public holidays (you are free to take them on public holidays or not).\n\nThe first Friday of every month is a company-wide day off, which doesn’t eat up your leave allowance. Just promise to post your bungee-jumping selfies on #random.\n\nWe think you should choose how to spend your comp, not us! We prioritise your base salary over expensive benefits.\n\nInterview Process\nIntro call\n\nMeet a co-founder\n\nTake-home exercise\n\nTechnical interview\n\nFounder interview\n\nMeet the team\n\nFAQs\nWhat is your office/remote working policy?\nEverybody attends our Central London office on Mondays and Tuesdays, unless it’s a day off! It’s really important for us to have this time together, face-to-face.\n\nYou can choose to work from home or attend the office on Wednesdays, Thursdays and Fridays.\n\nWhat are the working hours like?\nWe believe that we get the best results in the long term by keeping things sustainable. Problem solving and relationship building works better when you’re feeling fresh!\n\nAim for 9am-6pm with flexibility when you need it. Sometimes we’ll have to work late or on a weekend to meet a deadline, but this is the exception and not the norm.\n\nWe expect you to use up your annual leave allowance in full and encourage you to make best use of the monthly Friday off! (see Benefits)\n\nWhere is the office?\nThe office is currently located right next to Victoria station in London.\n\nIf we move to a new office, it will be in Central London and near to a public transport hub.\n\nDo you have company socials?\nWe have a social every month on an office Tuesday.\n\nThere’s a generous budget so we can enjoy an activity or go for a nice meal.","description_format":"text","description_chars":6722,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-11-05T09:00:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-11-06T01:49:17Z"},"pay":{"stated_usd_annual":102771,"is_top_pay":true},"html_url":"https://alion.io/job/platformed-customer-success-manager-audit","json_url":"https://alion.io/job/platformed-customer-success-manager-audit.json","meta":{"generated_at":"2026-11-06T01:49:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690822},"rest":"https://alion.io/mcp/rest/get_company?id=690822"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplatformed-customer-success-manager-audit"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplatformed-customer-success-manager-audit"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplatformed-customer-success-manager-audit"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/platformed-customer-success-manager-audit\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplatformed-customer-success-manager-audit"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3795137}},{"tool":"search_jobs","arguments":{"company":"platformed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3795137},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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