Network Assurance Operations Engineer

This role is based in

North Macedonia.

PXC (part of the

TalkTalk Group) is the UK’s leading value for

money connectivity provider. We believe that simple,

affordable, reliable, and fair connectivity should be available

to everyone, and we reward our team for being part of that

mission of change.

About the team

Part of PXC’s Technical

Operations function, the Technology and Security Operations

Centre (TSOC) is the heartbeat of our organisation. We’re a

collaborative, high-performing team that pairs deep operational

expertise with innovative thinking to keep our customers’services-and our network and

applications-running securely and

reliably.

Our team is responsible

for identifying and managing network and security issues that

impact both customers and colleagues, while also supporting our

partners’ voice and data services.

Using modern monitoring

and detection platforms, automation, and data-driven insights,

we proactively detect, investigate, and resolve network and

security issues affecting both customers and colleagues.

minimising impact by adhering to KPIs and industry best

practices. Collaboration is key-we work closely with internal

teams and external partners to keep services running smoothly

and securely.

Requirements

About Your

Role

Reporting to our

Network Assurance Operations Manager, you’ll be part of a

skilled team of network and security engineers, working closely

with another Network Assurance Operations Specialist Team as

well as four other rotating shift teams to deliver a seamless

technical Assurance operation.

Your primary

responsibility will be to identify, manage, and resolve

assurance faults impacting our partners’ voice and data

services.

This role follows a

dayshift working hours, working days, with the addition of a

late shift (12:00 - 20:00) on rotation basis.

Key responsibilities

will include but not be limited to:

• Troubleshooting and

resolving escalated tickets and requests from our 1st Line

triage Team

• Identify and respond

to a variety of issues and assignments, providing technical

analysis and then implementing resolution steps to restore and

improve services for our customers and colleagues. You will lead

as well as support issues with other SME’s or IM teams.

• Responsible for

detailed recording of faults and faults including but not

limited to a technical and non-technical explanation of

operational impact, customer impact, progress, actions, and

resolution. Ensuring stakeholders are kept up to date on

progression and next steps, whilst driving suppliers and

internal resolver groups towards restoring services within

agreed SLA's.

• Identify and record

service requests following root cause analysis and the

restoration of faults, champion a culture of operational

excellence through continual service improvements, particularly

those that will lead to improved KPI’s, ensuring they are

progressed appropriately.

• Support the

development and maintenance of playbooks and knowledge transfer,

where required.

• Accountable for

attending team, departmental and company updates and ensuring

you are engaged in all necessary comms channels to receive

necessary company updates.

• Demonstrate an

appreciation of the wider business context and values. At times

contributing to daily fault calls producing and/or delivering

updates on daily and weekly metrics and reports.

• Responsible for

ensuring the security and integrity of network & IT systems

by adherence to the company's Information Security policies and

procedures.

• Authorised to access

and make changes on live managed equipment, to ensure

appropriate controls are in place to protect PXC and its

customers. Authorised to approve engineer access to PXC and

third-party data centres.

Success

Criteria

Essential :

• Demonstrable

Technical knowledge Infra/Network/Security experience

• Understanding of

Network and optional Security Principles and practical

application of these in relation to Fault Triage and

Response

• Self-motivated;

good time-keeping and customer-value work ethic.

• Strong analytical

skills: gathers evidence, investigates solutions, considers

implications for the business, goal-orientated

• Demonstrate ability

to problem solve, prioritising routine and non-routine tasks

and work accurately and quickly in a high-pressure incident

situation

• Ability to

communicate and advise on security and network topics to key

stakeholders in an understandable form

Desirable :

• Relevant Security

or Network qualification or degree

• Experience working

in a Network/Security Support function

• Practical

experience with the latest technologies and vulnerabilities,

exploits and malware

• JNCIA/CCNP

certified

Benefits

Wellbeing, because

we care : FitKit wellness programme,

day off for your birthday, paid volunteering

time for causes you care about plus other benefits that are a

part of our Health & Wellbeing programme.

Flexibility : a flexible working

policy, including hybrid working.

Learning : LinkedIn Learning to

build your skills on demand.

Rewarded : an annual bonus based

on company performance, plus a reward and recognition

programme.