{"id":3956628,"url":"https://alion.io/job/platinumlist-regional-customer-support-agent","title":"Regional Customer Support Agent","company":{"id":48751,"name":"Platinumlist","domain":"platinumlist.net","url":"https://alion.io/company/platinumlist","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt","Alexandria, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"WhatsApp","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-09T08:52:15Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T13:37:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.\nAbout the Role: We are looking for a Regional Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.\nKey Responsibilities:\nManage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.\nAssist customers with ticket purchases, refunds, and event-related issues.\nProvide real-time support during events, including troubleshooting ticketing issues.\nCollaborate with internal teams to resolve escalated concerns.\nWork flexible shifts, including evenings, weekends, and public holidays as required.\nBe available beyond standard working hours during peak event periods.\nEnsure a high level of customer satisfaction through timely and professional support.\nRequirements\nLanguage: Native Arabic speaker with fluency in English.\nExperience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.\nSkills:\nStrong communication and problem-solving skills.\nAbility to work under pressure and handle high workloads.\nFlexibility in working different shifts and beyond regular hours when necessary.\nA team player with adaptability to changing schedules.\nGrowth Opportunities:\nPotential for cross-border responsibilities across the GCC region.\nOpportunity to expand expertise in ticketing platforms and event management.\nBenefits\nWork with a leading ticketing platform in the GCC.\nGain valuable exposure to the entertainment and events industry.\nEnjoy a dynamic and flexible work environment with exciting opportunities.","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth 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