{"id":1981097,"url":"https://alion.io/job/plaud-it-support-engineer-contractor-san-francisco","title":"IT Support Engineer (Contractor)- San Francisco","company":{"id":48171,"name":"Plaud","domain":"plaud.ai","url":"https://alion.io/company/plaud","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40,"max":50,"currency":"USD","period":"hour","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-06T21:38:13Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-30T03:48:11Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Plaud Inc.\nPlaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 2,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations - so humans can think better, decide faster, and execute with clarity.\nPlaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human-AI intelligence through a hardware-software combination. With full ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliances, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, Linkedin, and YouTube.\nWhy You Should Join Us\nPlaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.\nPlaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.\n\nDefine the next-gen paradigm for human-AI interaction.\n\nGain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.\n\nWork with passionate teammates who value innovation, collaboration, and customer success.\n\nGrow your career in a culture that champions continuous learning and fast career development.\n\nMarket-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.\n\nAbout the Role\nWe're looking for an IT Support Engineer to provide hands-on IT support to our US employees. You'll own the day-to-day work: solving technical issues, onboarding and offboarding employees, managing hardware, and keeping our offices running smoothly. You'll be part of a global IT team that works across the US and APAC.\nThis role goes beyond working a ticket queue. Our core IT systems are cloud-based platforms for identity, device management, and service delivery, and the whole company depends on them. You'll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it.\nWhat you will do\nSupport and operations\nBe the first point of contact for IT requests, in person, over chat, and through our service desk\n\nTroubleshoot hardware, software, accounts, access, networking, and peripherals, and escalate when needed\n\nHandle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first-day IT orientation\n\nHandle offboarding: removing access on time, recovering devices, and transferring data\n\nTrack hardware inventory, purchasing requests, and the device lifecycle\n\nSupport conference rooms, AV, printers, and office networks\n\nCore systems and process\nHelp administer our identity and access management platform: SSO, MFA, and the user lifecycle\n\nHelp manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and compliance\n\nBuild and refine service desk workflows, automations, and the self-service catalog\n\nWrite and update knowledge base articles, runbooks, and standard procedures\n\nHelp standardize IT practices across our offices\n\nSkills, qualifications and experience we look for\nRequired\n1-3 years of experience in IT support, help desk, or desktop support\n\nStrong troubleshooting skills on both macOS and Windows\n\nExperience administering a SaaS productivity suite such as Google Workspace or Microsoft 365\n\nFamiliarity with a ticketing or ITSM system\n\nClear, friendly communication with people at any technical level\n\nComfortable with ambiguity: able to work on your own, prioritize many requests at once, and follow through\n\nOrganized and careful with documentation and asset tracking\n\nCurious about AI and comfortable using AI tools in your day-to-day work\n\nNice to have\nHands-on time with an identity provider such as Okta, Entra ID, or JumpCloud\n\nExposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune\n\nFamiliarity with zero-touch deployment, such as Apple Business Manager or Windows Autopilot\n\nBasic networking knowledge (DNS, DHCP, VLANs, Wi-Fi)\n\nSome scripting or automation (Bash, Python, PowerShell)\n\nBackground at a fast-growing startup or a company with multiple offices\n\nCertifications such as CompTIA A+/Network+, Apple ACSP, or Okta Certified Professional\n\nSchedule and Physical Requirements\nOnsite during standard business hours, with some flexibility based on team needs\n\nTravel to our other West Coast offices as needed (estimated [10-15]% of the time)\n\nSome evening calls to collaborate with our APAC teammates\n\nOccasional after-hours work for scheduled maintenance, urgent offboardings, or critical issues\n\nRegularly lift and carry equipment up to 50 lbs (monitors, laptops, AV gear), with or without reasonable accommodation\n\nMove around the office throughout the day to set up desks, conference rooms, and hardware\n\nWhy This Role\nHands-on experience with enterprise-grade IT systems early in your career\n\nWork closely with the IT Manager and learn how IT runs from end to end\n\nSee the direct impact of your work on how the whole company operates\n\nCompensation: $40-50/hr\n Disclaimer: Plaud is and will continue to be an equal opportunity employer. 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