Business Analyst

The Telenet Business (B2B) Opera Development team is looking for a Business Analyst to join the Agile Development & Improvements team.

As a Business Analyst, you play a key role in maximizing business value by translating business needs into actionable insights, concepts, and solutions. You proactively identify improvement opportunities and serve as the vital link between business stakeholders and technical teams.

Your responsibilities as a Business Analyst

You analyse business needs and opportunities :

• Collaborate with customers and stakeholders to proactively identify business challenges, questions, and opportunities.
• Gather and assess requirements, analysing their impact on existing processes, systems, and tools.
• Consolidate, challenge, and summarize business needs and improvement ideas.
• Provide input for value propositions, business cases, and decision-making processes.

You define and facilitate solution direction :

• Work closely with architects and technical experts to explore, evaluate, and select potential solutions.
• Assess the organizational, financial, and procedural implications of each solution.
• Support and guide strategic and operational decision-making to ensure smooth business operations.

You document and align the chosen solution

• Document the selected solution, ensuring quality, completeness, and full legal compliance.
• Clearly explain the solution to technical teams for implementation.
• Define business requirements, user stories, and process documentation, validating them with business stakeholders.
• Maintain up-to-date documentation, procedures, and training materials related to business processes and data.

You oversee validation and implementation :

• Define acceptance criteria and approve the complete solution together with stakeholders.
• Support stakeholders in executing tasks, activities, and change management.
• When applicable, participate in solution testing and validation.

You act as a trusted expert and point of contact :

• Serve as the domain expert for internal stakeholders and external partners/vendors.
• Ensure consistent knowledge management and documentation for your business domain.
• Provide data-driven insights, analyses, and reports to support operational and strategic decisions.

Our ideal Business Analyst

You are a structured problem-solver who enjoys bridging business needs and technology. You have:

• a bachelor’s or master’s degree and at least 5 years of relevant experience
• strong analytical skills and the ability to translate theory into actionable business solutions
• technical/IT affinity and experience with process modelling, management, and documentation
• excellent communication and stakeholder management skills
• proficiency in Dutch and English
• availability to work on-site at least 3 days per week (mainly Ghent area) during the first 6 months, after 6 months 2 days/week.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we expect commitment and impact, and we’ll give you the trust and freedom you need to make a difference. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

• Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
• Meal vouchers and eco vouchers
• Telework allowance or net expense allowance
• Mobile phone, mobile subscription and laptop
• Employee discount on your home internet, digital TV, and mobile subscriptions
• Collective bonus and individual bonus (aligned with your performance)
• A comprehensive flexible benefits plan with a wide range of options: from financial benefits and additional time off to a bicycle lease, supplemental ambulatory insurance for you and your family, and IT or office equipment
• Hospitalization insurance (including an ambulatory plan) and group insurance
• 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home.

What happens after you apply?

Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.