{"id":1412963,"url":"https://alion.io/job/playa-bowls-general-manager-7","title":"General Manager","company":{"id":1844551,"name":"Playa Bowls","domain":"playabowls.com","url":"https://alion.io/company/playabowls","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":182,"ghost_share":0.335,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":359,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T22:29:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-20T03:05:38Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":67},"description":"ABOUT THE COMPANY\nPlaya Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!\nWHAT WE OFFER\nCompetitive Base Compensation: General Managers receive a competitive salaried compensation package that reflects their leadership role and responsibilities.\nBonus Eligibility: Eligible to participate in our performance-based Bonus Program, a direct reward for driving success and growth.\nProfessional Development: Our comprehensive Playa Bowls training program equips you with valuable leadership and operational skills that support long-term career growth.\nVibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.\nEmployee Discounts: While on shift, enjoy one free bowl and 50% off. When you're off the clock, receive 30% off - it’s a win-win!\nWHO YOU ARE\nYou’re a positive, driven, and enthusiastic leader with a passion for superfoods, healthy living, and (of course) fruit! As the General Manager of a Playa Bowls location, you are responsible for overseeing all aspects of store operations, ensuring exceptional guest experience, and leading your team to success. You’ll manage and mentor a full team of Assistant Managers, Shift Leaders, and Team Members - fostering a supportive, high-energy work environment. Your responsibilities include hiring and training new team members, setting and directing daily operations, evaluating performance, and addressing challenges with professionalism and a solutions-first mindset. You’ll uphold company policies and procedures while ensuring compliance with all applicable laws and standards. If you thrive in a fast-paced environment, are passionate about growing teams and businesses, think like an entrepreneur, and enjoy the occasional food pun, we’d love to have you leading one of our shops!\nWHAT YOU’LL DO\nEnsure product consistency, quality, and flavor by regularly checking food items and monitoring preparation standards\nAddress and resolve guest complaints regarding food quality, service, and accommodations in a professional and timely manner\nManage food and beverage deliveries, ensuring accuracy in order quantities and quality of received products\nCollaborate with Human Resources to support the onboarding process for new hires in ADP Workforce Now, including initiating and assigning tasks, sending reminder communications, and addressing any issues or troubleshooting needs.\nSupervise food preparation processes, portion sizes, and presentation to maintain company standards\nMonitor financial performance, including payroll, budgets, and expenditures, using appropriate systems and software to ensure financial goals are met\nUtilize scheduling systems to manage Team Members' hours, optimizing labor and ensuring timely food preparation\nEnsure compliance with health, safety, and fire regulations in food preparation, serving, and overall facility maintenance\nMaintain required sanitation records and ensure compliance with government regulations and food safety standards\nEstablish and evaluate performance standards for both personnel and customer service to maintain high operational standards\nReview and refine operational processes to improve efficiency, service, and safety\nStep in as needed to assist with food preparation or service tasks, such as restocking, clearing tables, or serving food and beverages\nOversee food and equipment inventories, conducting weekly inventory checks and ensuring adequate stock levels\nOrganize and direct employee training programs, resolve personnel matters, and manage recruitment and performance evaluations\nOrder and manage supplies, equipment, and resources to ensure operational needs are met\nAssess staffing requirements and recruit new talent through company platforms, job fairs, or other recruitment methods\nCoordinate maintenance and repair services, including waste removal and pest control, to keep the establishment running smoothly\nManage point-of-sale (POS) operations, including cash handling, money counting, and bank deposits\nComplete business and government forms, maintaining records, reports, and safety documentation\nAdhere to company opening and closing procedures, ensuring that all records and operational tasks are accurately maintained\nEmbody and promote the Playa Bowls mission, purpose, and core values in all aspects of your role\nWHAT YOU’LL BRING\nGuest Service Excellence: A strong understanding of customer service principles, including the ability to assess guest needs, maintain high service standards, and evaluate guest satisfaction to ensure exceptional experience.\nBusiness and Management Expertise: Proficiency in strategic planning, resource allocation, human resources management, and leadership techniques. You’ll effectively coordinate people, resources, and processes to meet business goals and drive success.\nSupply Chain Knowledge: A solid grasp of supply chain management, including raw materials, quality control, cost management, and effective distribution to ensure seamless operations.\nPersonnel and Human Resources Management: Expertise in recruiting, selecting, training, and retaining talent, as well as managing compensation, benefits, labor relations, and performance evaluation processes.\nSales and Marketing Acumen: Knowledge of sales strategies and marketing techniques, including product promotion, market analysis, and sales control to drive business growth and customer engagement.\nEffective Communication: Exceptional verbal communication skills, with the ability to convey information clearly and concisely, and a deep understanding of language, grammar, and composition to engage with both team members and guests. \nActive Listening: Strong listening skills, with the ability to pay full attention, understand, and respond to others appropriately, ensuring clear and productive conversations.\nCritical Thinking and Problem-Solving: The ability to use logic and reasoning to analyze situations, weigh alternatives, and make informed decisions that improve current and future operations.\nMathematical Proficiency: Ability to apply mathematical principles to solve problems, manage budgets, and analyze financial data effectively.\nPerformance Monitoring: Strong ability to assess and monitor individual and team performance, taking corrective actions when necessary to maintain high standards and improve outcomes.\nEquipment Maintenance Knowledge: Experience in performing routine maintenance on equipment and determining when repairs are necessary to maintain smooth operations.\nOperational Monitoring and Control: Skilled in overseeing equipment and system operations, ensuring proper functionality to avoid disruptions and maintain efficiency.\nOperations Analysis: Ability to analyze business operations and adjust strategies to meet evolving needs and improve performance.\nREQUIREMENTS\nMust pass the required Playa Bowls Food Safety certification requirement within 3 months of employment.\nMeet business goals set out by the company in key metrics\nMust work a minimum of 40-45 hours a week, including weekends and holidays but expected to work as the business dictates\nESSENTIAL PHYSICAL FUNCTIONS\nMust be able to remain in a stationary position for prolonged periods of time\nMust be able to lift or otherwise move 25-40 pounds occasionally\nMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.\nMISSION\nInspire and support our communities one bowl at a time.\nVALUES\nReal Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol\n“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”","description_format":"text","description_chars":8696,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Gift Cards & Loyalty Programs","Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-09-28T19:37:49Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.56,"p_room":0.8,"age_days":67,"expected_fill_days":359,"reasons":["conf:2","evergreen","wave","win:early","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/playa-bowls-general-manager-7","json_url":"https://alion.io/job/playa-bowls-general-manager-7.json","meta":{"generated_at":"2026-10-20T09:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844551},"rest":"https://alion.io/mcp/rest/get_company?id=1844551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaya-bowls-general-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaya-bowls-general-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaya-bowls-general-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playa-bowls-general-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaya-bowls-general-manager-7"}]}