{"id":1412944,"url":"https://alion.io/job/playa-bowls-general-manager","title":"General Manager","company":{"id":1844551,"name":"Playa Bowls","domain":"playabowls.com","url":"https://alion.io/company/playabowls","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":59,"open_postings":182,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bay Head, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T14:31:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-22T17:10:16Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":23},"description":"JOIN THE PLAYA BOWLS TEAM\nGENERAL MANAGER\n\nJOB DESCRIPTION\nDepartment\nShop Operations\nReports To\nArea Manager\nLocation\nBay Head, NJ\nWork Arrangement\nOn-Site\nEmployment Status\nFull-Time\nWork Schedule\n40-45 hours per week, including some weekends and holidays as business needs dictate\nExempt/Non-Exempt\nExemptEmployer of Record\nPlaya Bowls, LLC\nUnique Benefits of Working at Playa Bowls\nWhile many QSR brands run on 50-60-hour workweeks, Playa Bowls is built differently. Here's what sets a career with us apart:\nReal work-life balance: Our General Managers typically work 40-45 hours a week, not the 50-60+ hour weeks common at many other QSR concepts, so you have more time for life outside of work.\nA cleaner, more refreshing shift: Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills, so you're not leaving every shift smelling like a kitchen.\nA different kind of environment: Bright, casual shops paired with a relaxed dress code make Playa feel more like an oasis than a traditional fast-food kitchen.\nStronger flexibility: Scheduling and support built around sustainable hours, so you can lead your shop without sacrificing your schedule.\n Playa perks: Shift and off-the-clock discounts, plus a fun, high-energy culture, without the burnout common at other QSR brands.\nRole Purpose\nThe General Manager owns the day-to-day success of a Playa Bowls shop - delivering an exceptional guest experience, driving financial performance, and building a team that reflects the brand's energy and standards. This role leads all aspects of shop operations, from food quality and guest satisfaction to staffing, scheduling, and compliance, while coaching a team of Assistant Managers, Shift Leaders, and Team Members. The General Manager balances hands-on, in-shop leadership with the business discipline needed to hit financial goals, and embodies and promotes the Playa Bowls mission, purpose, and core values in every shift.\nKey Responsibilities\nGuest Experience & Shop Operations\nEnsure product consistency, quality, and flavor by regularly checking food items and monitoring preparation standards.\nAddress and resolve guest complaints regarding food quality, service, and accommodations in a professional and timely manner.\nSupervise food preparation processes, portion sizes, and presentation to maintain company standards.\nReview and refine operational processes to improve efficiency, service, and safety.\nStep in as needed to assist with food preparation or service tasks, such as restocking, clearing tables, or serving food and beverages.\nAdhere to company opening and closing procedures, ensuring all records and operational tasks are accurately maintained.\nFinancial & Business Performance\nMonitor financial performance, including payroll, budgets, and expenditures, using appropriate systems and software to ensure financial goals are met.\nManage point-of-sale (POS) operations, including cash handling, money counting, and bank deposits.\nMeet business goals set out by the company across key metrics.\nTeam Leadership & People Management\nManage and mentor a full team of Assistant Managers, Shift Leaders, and Team Members, fostering a supportive, high-energy work environment.\nUtilize scheduling systems to manage Team Members' hours, optimizing labor and ensuring timely food preparation.\nOrganize and direct employee training programs, resolve personnel matters, and manage recruitment and performance evaluations.\nAssess staffing requirements and recruit new talent through company platforms, job fairs, or other recruitment methods.\nEstablish and evaluate performance standards for both personnel and customer service to maintain high operational standards.\nCollaborate with Human Resources to support the onboarding process for new hires in ADP Workforce Now, including initiating and assigning tasks, sending reminder communications, and addressing any issues or troubleshooting needs.\nSafety, Compliance & Facility Management\nEnsure compliance with health, safety, and fire regulations in food preparation, serving, and overall facility maintenance.\nMaintain required sanitation records and ensure compliance with government regulations and food safety standards.\nCoordinate maintenance and repair services, including waste removal and pest control, to keep the shop running smoothly.\nInventory, Supplies & Administration\nManage food and beverage deliveries, ensuring accuracy in order quantities and quality of received products.\nOversee food and equipment inventories, conducting weekly inventory checks and ensuring adequate stock levels.\nOrder and manage supplies, equipment, and resources to ensure operational needs are met.\nComplete business and government forms, maintaining records, reports, and safety documentation.\nKey Relationships\nInternal Partners\nAssistant Managers\nShift Leaders\nTeam Members\nDistrict Manager\nHuman Resources\nOperations Team\nExternal Partners\nGuests\nLocal Vendors & Suppliers\nDelivery & Distribution Partners\nHealth & Safety Officials\nMaintenance & Repair Vendors\nMeasures of Success\nGuest experience: Product quality is consistent and guest concerns are resolved professionally and promptly.\nFinancial performance: The shop meets payroll, budget, and business goal targets set by the company.\nTeam & culture: The shop is fully staffed and trained, performing to company standards, with strong retention.\nCompliance & safety: The shop passes health, safety, and sanitation requirements with no significant findings.\nOperational execution: Opening, closing, inventory, and vendor management run smoothly with minimal disruption.\nExperience & Qualifications\nRequired\nProven experience in restaurant, retail, or hospitality management, ideally in a multi-unit or fast-casual environment.\nStrong understanding of customer service principles, with the ability to assess guest needs and maintain high service standards.\nProficiency in business and people management, including scheduling, budgeting, and resource allocation.\nExperience recruiting, training, and retaining talent, including performance evaluation and coaching.\nSolid grasp of supply chain fundamentals, including ordering, inventory, quality control, and cost management.\nStrong financial acumen, including payroll, budgeting, and day-to-day P&L management.\nExcellent verbal communication and active listening skills.\nMust pass the required Playa Bowls Food Safety certification within 3 months of employment.\nMust be able to work a minimum of 40-45 hours per week, including some weekends and holidays as business needs dictate.\nPreferred\nExperience managing a team in a fast-casual or quick-service restaurant (QSR) environment.\nFamiliarity with POS systems, labor scheduling software, and HRIS platforms such as ADP Workforce Now.\nPassion for superfoods, healthy living, and the Playa Bowls brand.\nRole-Specific Expertise\nMulti-unit or fast-casual restaurant operations\nGuest experience and service recovery\nTeam recruiting, training, and performance management\nScheduling, labor optimization, and payroll management\nInventory, ordering, and vendor coordination\nHealth, safety, and sanitation compliance\nPOS operations and cash handling\nPosition Requirements\nMust be able to work a minimum of 40-45 hours per week, including some weekends and holidays as business needs dictate.\nMust pass the required Playa Bowls Food Safety certification within 3 months of employment.\nMust be able to remain in a stationary position for prolonged periods of time.\nMust be able to lift or otherwise move 25-40 pounds occasionally.\nMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.\nAbout Playa Bowls\nPlaya Bowls is New Jersey’s Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 350+ unit operator and franchisor of a leading fast-casual restaurant concept. Playa Bowls added 85 locations in 2025 and is on target to add 90+ new locations in 2026. Our continued rapid growth has created an opportunity for a leader who will help us continue to grow our brand.\nOUR MISSION\nInspire and support our communities one bowl at a time.\nOUR VALUES\nReal Deal\nPlaya Passion\nPowerhouse\nBig Wave Chaser\nDawn Patrol\nWhat We Offer\nCompetitive compensation: A competitive base salary, with eligibility to participate in our performance-based Monthly Bonus Program and annual performance review process, a direct reward for driving success and growth.\nProfessional development: Our comprehensive Playa Bowls training program builds the leadership and operational skills to grow with us. See “Real room to grow” above for what that growth looks like.\n Comprehensive benefits: Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Account (FSA), 401(k) with company match, and more.\nPlaya discounts: Enjoy 50% off and one free bowl while on shift. When you're off the clock, receive 30% off. It's a win-win!\n Vibrant work culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.\nEqual Opportunity Employer\nPlaya Bowls is an equal opportunity employer, and all aspects of employment-including the decision to hire, promote, discipline, or discharge-will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\nMust work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates. 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