{"id":1412943,"url":"https://alion.io/job/playa-bowls-shift-leader-2","title":"Shift Leader","company":{"id":1844551,"name":"Playa Bowls","domain":"playabowls.com","url":"https://alion.io/company/playabowls","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"C","score":59,"open_postings":182,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gainesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":17,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:10:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-23T12:16:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"JOIN THE PLAYA BOWLS TEAM\nSHIFT LEADER\n\nJOB DESCRIPTION\nDepartment\nShop Operations\nReports To\nGeneral Manager\nLocation\nShift Leader\nWork Arrangement\nOn-Site\nEmployment Status\nFull-Time\nTravel\nNone\nRole Purpose\nYou're a positive, enthusiastic, people-focused individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you serve as an extension of the management team, trusted to oversee shop operations in the absence of a manager. You're confident delegating tasks, leading by example, and making decisions that prioritize the needs of the shop and the team.\nKey Responsibilities\nShift Leadership & Operations\nLeads and manages all aspects of opening and closing shifts with consistency and attention to detail.\nDelegates tasks efficiently and responsibly to support smooth operations and team productivity.\nEnsures all tasks are completed efficiently and aligned with company standards and procedures.\nMaintains clear and timely communication with management regarding shift updates or operational issues.\nGuest Experience & Quality\nOversees food quality throughout the shift, ensuring freshness and discarding products when necessary.\nHandles and processes customer refunds accurately and professionally.\nAddresses and resolves guest concerns in a courteous, solution-oriented manner.\nInventory & Cash Handling\nMonitors and records inventory levels throughout the shift, including end-of-day counts.\nAccurately counts and reconciles the register, safe, and daily deposits.\nTeam & Brand Standards\nActs as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values.\nKey Relationships\nInternal Partners\nAssistant Manager\nGeneral Manager\nTeam Members\nExternal Partners\nGuests\nMeasures of Success\nShift execution: Opening and closing procedures are completed consistently and on standard.\nCash accuracy: Register, safe, and deposits reconcile accurately each shift.\nGuest resolution: Concerns and refunds are handled professionally and promptly.\nTeam productivity: Tasks are delegated effectively, keeping the shop running smoothly.\nExperience & Qualifications\nRequired\nCommitted to delivering exceptional customer service, with friendly, attentive service on every guest interaction.\nAbility to lead by example and adhere to company policies, fostering a positive and collaborative work environment.\nProven ability to remain flexible and adaptable in a fast-paced environment.\nSkilled at prioritizing multiple responsibilities simultaneously.\nClear and effective communication with team members, managers, and guests, with the ability to delegate tasks concisely.\nAbility to stay composed and think quickly under pressure.\nMust pass the required PB Food Safety certification within 3 months of employment.\nPreferred\nDemonstrated empathy, understanding, and active listening skills when addressing concerns or ideas from team members and customers.\nRole-Specific Expertise\nShift opening/closing procedures\nCash handling and reconciliation\nGuest service recovery\nInventory monitoring\nTeam delegation and coaching in the moment\nPosition Requirements\nMust be available to work 5 shifts a week, minimum of 30 hours a week.\nMust be available weekends, and expected to work as the business dictates.\nMust pass the required PB Food Safety certification within 3 months of employment.\nMust be able to remain in a stationary position for prolonged periods of time.\nMust be able to lift or otherwise move 25-40 pounds occasionally.\nMust be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.\nMust be able to tolerate occasionally loud environments (high-powered blenders, timers, and order notifications).\nAbility to frequently move about inside the shop to access the POS, assemble guest orders, clear tables, restock inventory, etc.\nAbout Playa Bowls\nPlaya Bowls is New Jersey’s Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of a leading fast-casual restaurant concept. Playa Bowls added 85 locations in 2025 and is on target to add 90+ new locations in 2026. Our continued rapid growth has created an opportunity for a leader who will help us continue to grow our brand.\nOUR MISSION\nInspire and support our communities one bowl at a time.\nOUR VALUES\nReal Deal\nPlaya Passion\nPowerhouse\nBig Wave Chaser\nDawn Patrol\nUnique Benefits of Working at Playa Bowls\nReal growth potential: A natural step toward Assistant Manager and beyond, with hands-on leadership experience from day one.\nA cleaner, more refreshing shift: Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills.\nA different kind of environment: Bright, casual shops with a relaxed dress code, more oasis than traditional fast-food kitchen.\n Real, comprehensive benefits: Medical, Dental, Vision, a 401(k) with company match for employees that work a minimum of 30 hours a week, not something every QSR concept offers its shop leaders. At Playa, it's built in from day one.\n Playa Perks: Shift and off-the-clock discounts, a competitive hourly wage plus credit card and cash tips, and a fun, high-energy culture where you can work hard, have fun, and be part of a great team.\nEqual Opportunity Employer\nPlaya Bowls is an equal opportunity employer, and all aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.","description_format":"text","description_chars":6032,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Gift Cards & Loyalty Programs","Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-09-28T19:37:49Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":24,"expected_fill_days":101,"reasons":["conf:2","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/playa-bowls-shift-leader-2","json_url":"https://alion.io/job/playa-bowls-shift-leader-2.json","meta":{"generated_at":"2026-10-23T16:25:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844551},"rest":"https://alion.io/mcp/rest/get_company?id=1844551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaya-bowls-shift-leader-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaya-bowls-shift-leader-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaya-bowls-shift-leader-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playa-bowls-shift-leader-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaya-bowls-shift-leader-2"}]}