{"id":753053,"url":"https://alion.io/job/playlist-director-technical-account-management","title":"Director, Technical Account Management","company":{"id":456045,"name":"Playlist","domain":"playlist.com","url":"https://alion.io/company/playlist-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":131475,"max":175300,"currency":"USD","period":"year","gross":null,"usd_annual":175300},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-11T15:22:24Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-30T03:43:52Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About the Company:\nAt Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.\nThe Role You Play \nThe Director of Technical Account Management leads the team responsible for technical client relationships, product adoption, and long-term customer value across our enterprise portfolio. This leader drives retention and growth of our largest customers while building operational excellence across the Technical Account Management (TAM) function. East Coast preferred.\nThis is a hands-on, high-impact leadership role that requires significant in-person presence with customers. You will spend a meaningful share of your time with key accounts - building executive relationships, leading onsite business reviews, and running strategic planning sessions - and you will be technical enough to earn credibility in the room, whether the conversation is about an API integration, a data migration, or a complex multi-location rollout on Mindbody. \nThe ideal candidate pairs deep technical fluency with a strategic, analytical mindset and a proven record of leading and scaling enterprise SaaS customer-facing teams. They are a dynamic people leader who inspires teams, moves quickly in a changing environment, and builds relationships customers genuinely rely on. Deep, hands-on experience with the Mindbody platform and the fitness and wellness industry sets a candidate apart. \nWhat You'll Do \nLead and scale the Technical Account Management organization through a layer of managers - hiring, developing, and holding a high bar for performance, accountability, and collaboration. \nDefine and communicate clear role expectations, KPIs, and career paths, supported by robust coaching and leadership frameworks. \nOwn revenue retention across the enterprise customer portfolio - renewals, expansions, and forecast accuracy - ensuring alignment with broader business objectives. \nBuild executive-level relationships through frequent, high-touch engagement: onsite business reviews, strategic planning sessions, escalation leadership, and industry events. \nServe as the senior technical voice for enterprise customers, guiding integration architecture, API and data strategy, migration planning, and complex configurations across Mindbody and the broader Playlist ecosystem. \nEstablish the operational processes, tooling, and reporting that elevate the enterprise function and allow it to scale without growing headcount linearly. \nPartner closely with Product and Engineering to represent customer needs, influence the roadmap, drive product improvements, and ensure smooth integration support. \nAnticipate risk before it surfaces - get ahead of at-risk accounts, fragile customer configurations, and gaps in the support model rather than reacting to them. \nOperate with agility - reprioritizing as the business shifts, making decisions with incomplete information, and personally rolling up your sleeves on the highest-stakes accounts. \nExperience You Bring \n8-12+ years of progressive leadership experience in client-facing, revenue-driving roles within enterprise SaaS - customer success, technical account management, solutions, or sales. \nExperience managing managers, not only individual contributors, in a technical customer-facing organization. \nDeep, hands-on experience with the Mindbody platform and its data model, APIs, integrations, and how enterprise fitness and wellness operators actually run their businesses on it. \nStrong technical depth: fluency with APIs and webhooks, data models and reporting, SQL, integration and migration patterns, and the ability to translate between customer requirements and engineering realities. \nExperience overseeing technical customer support, implementation, or technical account management functions. \nDemonstrated success leading and developing teams that manage large, strategic enterprise accounts with measurable impact. \nTrack record of driving revenue growth and retention, including ownership of renewals, expansions, and forecast accuracy. \nWillingness and ability to travel frequently for onsite customer meetings, strategic reviews, and industry events. \nStrong operational mindset - structured problem-solving, data-driven decision-making, and process optimization. \nAbility to influence senior executives and navigate complex customer organizations, driving alignment and long-term partnerships. \nA proactive, high-ownership operator: you set the pace, close the loop, and bring relentless energy to the work. \nIndustry knowledge of, or genuine passion for, fitness, wellness, and the boutique studio ecosystem. \nIt is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.\nThe base salary range for this position in the United States is $131,475.00 to $175,300.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans\nHave we piqued your curiosity?\nSound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.\nThe Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.\nBy entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).\nNote: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.","description_format":"text","description_chars":7304,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fitness","Consumer Health Apps","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-11T16:17:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.738,"p_room":0.45,"age_days":48,"expected_fill_days":32,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":175300,"is_top_pay":false},"html_url":"https://alion.io/job/playlist-director-technical-account-management","json_url":"https://alion.io/job/playlist-director-technical-account-management.json","meta":{"generated_at":"2026-10-30T07:57:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456045},"rest":"https://alion.io/mcp/rest/get_company?id=456045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaylist-director-technical-account-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaylist-director-technical-account-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaylist-director-technical-account-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playlist-director-technical-account-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaylist-director-technical-account-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":753053}},{"tool":"search_jobs","arguments":{"company":"playlist.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":753053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}