{"id":3530406,"url":"https://alion.io/job/playson-technical-support-specialists","title":"Technical Support Specialists","company":{"id":5117,"name":"Playson","domain":"playson.com","url":"https://alion.io/company/playson","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":76,"open_postings":19,"ghost_share":0.316,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":79,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Kubernetes","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-30T15:41:15Z","employer_posted_date":null,"last_verified_at":"2026-10-30T15:41:15Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Due to the dynamic growth, we are excited to invite Technical Support Specialists - night shifts only with a relevant background to apply for the role in our Integration Department.\n\nTechnical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.\n\nTo succeed in the advertised role, you have:\n\nReady to work only night shifts\n\nFamiliarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)\n\nA proactive, client-focused attitude and strong work ethic\n\nStrong problem-solving and troubleshooting skills\n\nEffective communication skills, both written and verbal\n\nAt least Upper-Intermediate English (written and spoken)\n\nEagerness to learn quickly and grow technically\n\nWorking knowledge of XML and JSON\n\nBasic experience with Git and version control workflows\n\nUnderstanding of API protocols (e.g., REST)\n\nAwareness of the software development lifecycle (SDLC)\nWould be beneficial to know:\n\nFamiliarity with the iGaming industry\n\nExperience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes\n\nExperience using Jira and the Atlassian stack\n\nBasic understanding of QA processes and test environments\n\nPrevious experience in a technical support, DevOps, or site reliability role\n\nPractical experience with monitoring systems\n\nExposure to Agile frameworks (Scrum or Kanban) and basic project management skills\nThe importance of the role is in:\n\nUnderstanding and analysing issues, and be able to find appropriate solutions\n\nIntegration protocol testing\n\nSecond-level customer support\n\nDelivering excellent customer service with 5 shifts a week\nWhat you get in return:\n\nCompetitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews\n\nQuarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system\n\nRemote Work Option: Choose to work remotely, providing greater flexibility and comfort\n\nMedical Insurance: Receive comprehensive medical insurance for both you and a significant other\n\nFinancial Support for Life Events: We provide financial support during special life events\n\nUnlimited Paid Vacation: Enjoy unlimited paid vacation leave\n\nUnlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary\n\nProfessional Development: Get reimbursement for professional courses for your development\nThe recruitment process looks like this:\n\n1. HR interview (30 min)\n\n2. Technical interview (60 min)\n\n3. Final Interview (60 min)\n\nLooking forward to welcoming you to the iGaming world!\n\nAmbitious goals require a quick ability to manoeuvre through changes in the world. 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