{"id":2095039,"url":"https://alion.io/job/playtech-global-it-support-specialist-3","title":"Global IT Support Specialist","company":{"id":3425,"name":"Playtech","domain":"playtech.com","url":"https://alion.io/company/playtech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:34:51Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T16:53:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Playtech\nFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.\nAs the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com\nHere at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.\nReady to level up your career?\nPlaytech‘s Global IT Unit is looking for a Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our Bulgaria, Sofia offices and work on-site.\n Your influential mission. You will...\nBe part of global IT team and participate in company wide projects.\nProvide Tier 1-2 IT support for Playtech employees on-site and remotely.\nTroubleshoot IT problems globally via a centralized ticket system\nParticipate in the team’s on-call rotation, responding promptly to incidents and providing remote or on-site support when required.\nTrack and keep IT assets inventory up-to-date.\nBe responsible for installation, administration, maintenance and troubleshooting different devices.\nTroubleshoot network issues.\nCommunicate with employees to identify problems and advise on solutions \n Components for success. You...\nHave 2+ years of experience in an IT support role, ideally gained within a large international corporate environment.\nHave a good understanding of Windows based client environments and Active Directory. Azure and on-prem.\nPossess practical knowledge of computer hardware and maintenance.\nHave a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments.\nAre ready to contribute to documentation, KB, manuals and monitoring.\nHave excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly.\nStrong spoken and written English.\nA calm, friendly, and service-oriented approach when supporting non-technical users. \nYou'll get extra points for...\nKnowledge of MacOS operating systems and management.\nExperience in Cloud Solutions.\nThrive in a culture that values...\nGlobal scope and inclusive working environment.\nConstant learning and development opportunities.\nAbility to contribute to common success.\nActive lifestyle and mental well-being.\nProfessional and relaxing environment.\nVibrant working environment \n Global IT Unit\nWe are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and People & Culture. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge everyday by immersing ourselves in the workings of a global enterprise. We make an impact - every team member’s contributions are valued and essential to our success.\nPlaytech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.","description_format":"text","description_chars":3668,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-08T16:26:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/playtech-global-it-support-specialist-3","json_url":"https://alion.io/job/playtech-global-it-support-specialist-3.json","meta":{"generated_at":"2026-10-12T19:26:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3425},"rest":"https://alion.io/mcp/rest/get_company?id=3425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaytech-global-it-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaytech-global-it-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaytech-global-it-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playtech-global-it-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaytech-global-it-support-specialist-3"}]}