{"id":963664,"url":"https://alion.io/job/playtech-igaming-floor-supervisor-22hr","title":"iGaming Floor Supervisor | $22/hr","company":{"id":3425,"name":"Playtech","domain":"playtech.com","url":"https://alion.io/company/playtech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":78,"open_postings":9,"ghost_share":0,"stale_share":0.889,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-15T13:07:44Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-05T22:55:17Z","board_verified":false,"closed_at":"2026-11-05T22:55:17Z","days_open":51,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":51},"description":"PT Services Michigan LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (New Jersey) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in New Jersey!\nVisit our website to learn more about our company.:https://www.playtechpeople.com\n As a Live Studio Supervisor, you will oversee live-streaming casino operations, ensuring that Live Dealers and Shufflers adhere to strict multi-state gaming regulations and company policies. You will maintain game integrity, handle technical or guest escalations, and support the Site Manager in fostering a professional, high-energy, and compliant work environment.\nKey Responsibilities\nCompliance & Supervision\nRegulatory Oversight: Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.\nOperational Audits: Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.\nError Correction: Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.\nGame Mastery & Studio Support\nGame & Shuffling Expertise: Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.\nTechnical Management: Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.\nPerformance Testing: Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.\nGuest Relations & Professionalism\nEscalation Handling: Professionally resolve and escalate guest complaints regarding game-related questions in accordance with chat policy.\nConflict Resolution: Assume leadership in communication and conflict resolution, addressing inquiries from licensees and players professionally.\nLeadership Support: Assist the Site Manager with daily operational tasks and complete additional duties as directed by management.\nProfessional Development: Maintain an exemplary level of professionalism to foster a positive workplace; attend required educational events and briefings to improve skills\n Legal & Education Requirements\nAge: Must be 21 years of age or older.\nLicensing: Must be able to obtain and maintain a New Jersey Gaming License and a West Virginia Casino Employee Registration.\nEducation: High School Diploma or GED required.\nExperience & Technical Skills\nLeadership: At least 1 year of Supervisory and Customer Service experience.\nSoftware Proficiency: At least 1 year of basic-to-intermediate Microsoft Excel experience, alongside basic computer skills (MS Office, electronic mail, etc.).\nTechnical Ability: Ability to deal, sort, shuffle, and count cards, and operate gaming equipment involving highly repetitive hand/arm movements.\nCore Competencies\nCommunication: Excellent customer service and interpersonal skills tailored for a live-streaming environment.\n Demeanor: Proven ability to maintain a professional demeanor (speech, appearance, and posture) in a fast-paced environment.\nConflict Resolution: Ability to handle potential guest conflicts professionally while maintaining Playtech’s guest service standards.\nAttributes: Punctuality, strong attention to detail, and willingness to wear assigned uniforms.\nAvailability: Flexible schedule to work a variety of shifts, including nights, weekends, and holidays.\n Compensation & Benefits\n Pay Rate: $22.00/hour + Hourly Performance Bonus (Bonus Range: $0.25 - $3.00/hour)\nTime Off: 10 Vacation Days, 5 Sick Days, and 10 Paid Holidays.\nHealth & Wellness: Medical, Dental, Vision, HSA/FSA, LTD/STD, and Life Insurance.\n Retirement: 401(k) with a 4% company match.\nPhysical Functions\nProlonged sitting at a desktop highchair and tables; ability to stand for short periods.\nAbility to maintain physical stamina for extended periods.\nFull mobility of upper extremities, including repeated use of both hands and arms for dealing/shuffling.\nAbility to see and read multiple monitor screens clearly.\nAbility to lift up to 15 lbs.\nIf you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at . Our team will be happy to help! \nPlaytech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.","description_format":"text","description_chars":5318,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling","Gaming"],"lifecycle":[{"event":"open","at":"2026-09-16T12:31:46Z"},{"event":"close","at":"2026-11-05T22:55:17Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/playtech-igaming-floor-supervisor-22hr","json_url":"https://alion.io/job/playtech-igaming-floor-supervisor-22hr.json","meta":{"generated_at":"2026-11-08T11:09:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3425},"rest":"https://alion.io/mcp/rest/get_company?id=3425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaytech-igaming-floor-supervisor-22hr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaytech-igaming-floor-supervisor-22hr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaytech-igaming-floor-supervisor-22hr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playtech-igaming-floor-supervisor-22hr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaytech-igaming-floor-supervisor-22hr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":963664}},{"tool":"search_jobs","arguments":{"company":"playtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":963664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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