{"id":84060,"url":"https://alion.io/job/playtech-it-technical-support-specialist","title":"IT Technical Support Specialist","company":{"id":3425,"name":"Playtech","domain":"playtech.com","url":"https://alion.io/company/playtech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":37000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-07-16T13:41:42Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-10-20T14:39:59Z","board_verified":false,"closed_at":"2026-10-20T14:39:59Z","days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Playtech Live Latvia (SIA \"Euro Live Technologies\"), a subsidiary of the world's largest online gaming software developer Playtech, is a leader in providing live gaming services to the world's leading gaming operators.\nOur team in Latvia consists of 1,900 talented and energetic colleagues, for whom Playtech Live Latvia provides a dynamic, innovative and positive work environment. We continue to develop, proving ourselves as a reliable, sustainable, forward-thinking and innovative employer.\n To be main contact point of contact for any technical issues;\nInstallation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux;\nInstallation of professional studio equipment: cameras, lighting and audio;\nTroubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.;\nFull Windows OS setup, including drivers, BIOS and other related software;\n24/7 monitoring of healthy functioning of all systems.\n Previous proven experience in the delivery of IT support services;\nOutstanding customer service skills with a positive outlook;\nGood English knowledge (at least B2 level); Our company operates in an international environment, so knowledge of the English language is essential for effective cooperation with colleagues and successful performance of work tasks;\nGood Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365;\nNetworking knowledge is an advantage;\nStrong experience of problem solving, troubleshooting and fault-finding software applications issues;\nExcellent documentation and knowledge sharing skills;\nAble to translate technology into simple terms;\nFlexibility to work in shifts is required, including night shifts and overtime, when needed.\n Work in international and fast-growing company;\nExtra paid vacation day for volunteering work;\nCareer growth possibilities;\nOpportunity to participate in learning and development activities paid by company to rise qualification;\nGifts on holidays;\nHealth insurance;\nFriendly colleagues and cool corporate events.","description_format":"text","description_chars":2117,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-07-16T13:41:42Z"},{"event":"close","at":"2026-10-20T14:39:59Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/playtech-it-technical-support-specialist","json_url":"https://alion.io/job/playtech-it-technical-support-specialist.json","meta":{"generated_at":"2026-10-24T14:27:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3425},"rest":"https://alion.io/mcp/rest/get_company?id=3425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaytech-it-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaytech-it-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaytech-it-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playtech-it-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaytech-it-technical-support-specialist"}]}