{"id":30426,"url":"https://alion.io/job/playtech-support-engineer","title":"Support Engineer","company":{"id":3425,"name":"Playtech","domain":"playtech.com","url":"https://alion.io/company/playtech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-05-13T13:56:04Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-18T10:00:44Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":157},"description":"Аbout Playtech\nFounded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.\nAs the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com\nHere at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.\n Ready to level up your career?\nPlaytech Managed Services division is looking for a motivated Support Engineer with strong analytical thinking, excellent communication skills, and the ability to thrive in a fast-paced technical environment.\nYour influential mission. You will…\nPerform frontline support, acting as the first point of contact for client-raised bugs and requests, ensuring the ticket queue is managed efficiently and issues are handled quickly and appropriately\nOwn support tickets through their entire lifecycle, driving each one to a clear and timely conclusion\nInvestigate technical issues by reviewing logs, analysing behaviour, and diving into code when necessary\nCommunicate directly with customers within support tickets, providing clear, accurate, and empathetic updates\nCoordinate with feed providers when issues originate outside the platform\nCreate scripts and tools to streamline access to relevant data and improve troubleshooting efficiency\nCollaborate with development teams to triage, prioritise, and escalate issues appropriately\nWork with Account Managers to route non-bug requests, such as new feature ideas, to the correct internal teams\nManage multiple tickets simultaneously while maintaining high quality and responsiveness\n Components for success. You…\nCommunicate with B2B clients about issues clearly, professionally, and with a service-oriented mindset\nMaintain tickets in an issue-tracking system, ensuring accuracy, structure, and timely updates\nInvestigate and resolve issues reported by clients, applying strong analytical and troubleshooting skills\nCoordinate resolutions with third-party providers and internal development teams to ensure smooth and efficient outcomes\nBring at least 2 years of experience as an L1 or L2 Support Engineer in a technical environment\nApply strong troubleshooting skills including debugging client issues, analysing logs, and detecting anomalies\nWork confidently with Linux in production environments and provide system-level support\nUse SQL to query, analyse, and validate data as part of issue investigation\nOperate within issue-tracking tools such as Jira or ServiceNow\nSupport web-based applications and understand their architecture and behaviour\nWrite and use Bash scripts to automate tasks and improve diagnostic efficiency\nHandle multiple issues simultaneously while maintaining quality and focus\nWork independently with minimal supervision, taking ownership of your workload\nCommunicate effectively with both technical and non-technical stakeholders\nUse advanced English skills in both written and spoken form\nDemonstrate a service-minded, problem-solving attitude in every interaction and task\nYou’ll get extra points for…\nYou bring experience developing applications in Python and can use it to automate tasks or support troubleshooting\nYou have worked with Docker and Kubernetes and understand containerised environments\nYou have Sports Betting experience and can apply domain knowledge to issue analysis and client communication\n Thrive in a culture that values...\nContribution and achievements by offering performance bonuses and ample opportunities for internal growth.\nEmployees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.\nWork-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.\nContinuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.\nCelebrating life events with additional bonuses such as newlywed, and baby bonuses.\nPLAYTECH MANAGED SERVICES\nEstablished in 2007 in Sofia, Bulgaria, Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.\nPlaytech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.","description_format":"text","description_chars":5657,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Dental insurance","Life insurance","Professional development"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-05-13T13:56:04Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.119,"p_room":0.28,"age_days":156,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/playtech-support-engineer","json_url":"https://alion.io/job/playtech-support-engineer.json","meta":{"generated_at":"2026-10-18T10:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16052,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3425},"rest":"https://alion.io/mcp/rest/get_company?id=3425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplaytech-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplaytech-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplaytech-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/playtech-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplaytech-support-engineer"}]}