{"id":2188893,"url":"https://alion.io/job/pleasant-valley-corporation-facility-coordinator","title":"Facility Coordinator","company":{"id":694769,"name":"Pleasant Valley Corporation","domain":"pleasantvalleycorporation.com","url":"https://alion.io/company/pleasantvalleycorporation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Medina, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T16:46:04Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T09:03:21Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Facility Coordinator\nJoin one of the nation's rapidly expanding leaders in Facility Management and Commercial Construction!\nPLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Facility Management, Construction, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.\nWE OFFER:\nAn exceptional culture and positive work environment\nCompetitive earnings\nComprehensive benefits\nPersonal recognition\nIndividual development opportunities\nA clear path for career advancement! \n___________________________________________________________\n\nShift\nMon - Fri | 8:30a - 5:00p\nWork Location\nOnsite - Medina, OH; Akron, OH\nDivision\nFacilities Management\nTeam\nNational Accounts OR Specialty Services\nReports To\nNational Account Operations Manager or Specialty Services Operations Manager\n___________________________________________________________\nJob Purpose\nA Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.\n___________________________________________________________\nResponsibilities\nClient Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.\nVendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.\nWork Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.\nCommunication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.\nProcess Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.\n___________________________________________________________\nRequirements\nOne to three years of related experience and a high school diploma, GED, or college certificate required.\nAt least one year of experience resolving client issues within a facilities management, service business, or customer call center.\nTelephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.\nTechnical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.\nBasic knowledge of construction and general trades is a plus.\n___________________________________________________________\nDo YOU have these qualities?\nApply now to explore a fulfilling career with Pleasant Valley 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