{"id":595630,"url":"https://alion.io/job/plenful-customer-experience-account-manager","title":"Customer Success Account Manager","company":{"id":6924,"name":"Plenful","domain":"plenful.com","url":"https://alion.io/company/plenful","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":153000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-09-10T14:47:21Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-09T17:45:12Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"About Plenful\nPlenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.\nBuilt by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.\nAbout the Role\nPlenful is hiring a Customer Success Account Manager to join our growing Customer Experience team. You'll work closely with our Head of Customer Experience to shape how we handle implementation, support, retention, and expansion - with enough scope to touch nearly every part of the company along the way. You'll partner across technical, commercial, and executive teams, and grow with the role as the company scales. This is a remote position.\nWhat You’ll Do\nCustomer Satisfaction - Monitor account health indicators, run usage and ROI analysis, lead business reviews, and visit customers on-site.\n\nCustomer Relationship Management - Serve as the primary point of contact starting at implementation kickoff. Build relationships that last.\n\nProject Management - Oversee customer implementations for new use cases and work closely with our technical team on back-end configuration.\n\nExpansion Opportunities - Spot and pursue contract expansion by understanding customer needs and matching them to what Plenful offers.\n\nCommunication Excellence - Set the standard for clear, responsive, professional customer interactions, and improve how we communicate internally about customers.\n\nStrategic Optimizations - Lead data-driven analysis that helps us serve customers better and scale our processes.\n\nYou May Be a Fit If\nYou've spent 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or a related field - ideally in SaaS or healthcare technology.\n\nYou've managed customer relationships, driven adoption, hit retention goals, and grown accounts.\n\nYou know your way around CRM and customer success platforms like Salesforce.\n\nYou can read data and turn it into ROI numbers, decisions, and recommendations.\n\nYou've run projects across multiple stakeholders and hit deadlines without dropping the ball.\n\nYou write and speak clearly, and can influence stakeholders at every level.\n\nYou solve unstructured problems with a customer-first mindset.\n\nYou're organized enough to manage multiple accounts and prioritize independently.\n\nYou're genuinely interested in healthcare and making the industry work better.\n\nYou're comfortable in a fast-moving, still-being-built environment, and can travel up to 25% of the time.\n\nBonus points for early-stage startup experience, familiarity with healthcare regulation (HIPAA, 340B, Prior Auth), and a BA/BS degree.\n\nWhy You'll Love Working Here\nMission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact\n\nOpportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization\n\nFlexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office\n\nBenefits & Perks\nHealthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family\n\n401(k) with Company Match - Plenful matches 50% of your first 3% contributed\n\nEquity - Every full-time employee shares in our success\n\nUnlimited PTO - Take the time you need, when you need it\n\nDaily Lunch Stipend - $100/week to cover your midday meals\n\nWellness Stipend - $100/month to support your health and well-being\n\nCommuter Benefits - $100/month for SF and NYC-based employees\n\nParental Leave - Paid leave to support growing families","description_format":"text","description_chars":4632,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-09-10T15:36:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.55,"age_days":59,"expected_fill_days":42,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/plenful-customer-experience-account-manager","json_url":"https://alion.io/job/plenful-customer-experience-account-manager.json","meta":{"generated_at":"2026-11-09T18:49:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6924},"rest":"https://alion.io/mcp/rest/get_company?id=6924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplenful-customer-experience-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplenful-customer-experience-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplenful-customer-experience-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plenful-customer-experience-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplenful-customer-experience-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":595630}},{"tool":"search_jobs","arguments":{"company":"plenful.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":595630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}