{"id":25983,"url":"https://alion.io/job/plenful-senior-site-reliability-engineer","title":"Senior Site Reliability Engineer","company":{"id":6924,"name":"Plenful","domain":"plenful.com","url":"https://alion.io/company/plenful","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":139000,"max_usd":270000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1602},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Aurora","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon ECS","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"ClickHouse","optional":false},{"name":"Datadog","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grafana","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Sentry","optional":false},{"name":"SIEM","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Chaos Engineering","optional":true}],"status":"live","first_seen_at":"2026-07-23T23:51:04Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-17T11:41:49Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"About Plenful\nPlenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.\nBuilt by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.\nAbout the Role\nPlenful is hiring a Senior Site Reliability Engineer (SRE) to keep our production systems reliable, performant, and scalable as we grow.\nThis role is centered on operating real systems at scale - not just building infrastructure, but understanding deeply how it behaves under load, fails in production, and recovers. You'll define reliability standards, own production health, and build the feedback loops that make our systems more resilient over time.\nYou'll work closely with backend, data, and ML engineers to keep the platform highly available, measurable, and continuously improving - from incident response and performance debugging to SLO design and system-level optimization. This role is hybrid.\nWhat You’ll Do\nReliability Engineering & System Ownership\nDefine and implement SLIs, SLOs, and error budgets across core services.\n\nOwn production system health: uptime, latency, and availability targets.\n\nImprove system resilience through proactive reliability work.\n\nFind and mitigate single points of failure across distributed systems.\n\nProduction Operations & Incident Response\nTake part in and improve on-call rotations and incident response.\n\nLead incident triage, mitigation, and resolution in real time.\n\nRun blameless postmortems and follow through on action items.\n\nBuild tooling and automation to cut MTTR (Mean Time to Recovery).\n\nObservability & System Insight\nDesign and evolve observability across metrics, logs, and distributed tracing (OpenTelemetry), using tools like Datadog, CloudWatch, Grafana, and Sentry.\n\nImprove signal quality to cut noise and alert fatigue.\n\nBuild dashboards and alerts that reflect real system health and user impact.\n\nUse observability data to drive performance and reliability improvements.\n\nPerformance & Scalability\nAnalyze system performance under load and find bottlenecks.\n\nOptimize latency, throughput, and resource use across serverless (AWS Lambda), containerized services (ECS), and data systems (Aurora Postgres, ClickHouse).\n\nPartner with engineering teams to improve system efficiency and scaling behavior.\n\nAutomation & Reliability Tooling\nBuild automation that eliminates repetitive operational work.\n\nImprove deployment safety through reliability checks and safeguards.\n\nContribute to CI/CD pipelines (GitHub Actions) with a focus on stability.\n\nBuild tools for incident response, debugging, and capacity planning.\n\nSecurity, Compliance & Operational Maturity\nPartner with security and compliance to keep systems meeting operational standards.\n\nSupport audit readiness and reliability-related compliance requirements (Vanta).\n\nIntegrate monitoring and alerting into security and SIEM workflows.\n\nHelp mature operational practices across engineering.\n\nYou'll know it's working when SLOs and error budgets are clear and enforced, incidents are rare and shrinking over time, engineers trust their signals about system health, alerts are actionable instead of noisy, systems scale predictably under load, postmortems drive real improvement, and reliability is a shared responsibility, not a reactive function.\nYou May Be a Fit If\nYou've spent 5+ years in Site Reliability Engineering, SRE-adjacent roles, or production infrastructure.\n\nYou've operated and debugged distributed systems in production.\n\nYou have hands-on experience with observability tooling (Datadog, Grafana, OpenTelemetry, or similar), incident response and on-call practices, and performance and reliability debugging.\n\nYou've defined and worked with SLOs, SLIs, and error budgets.\n\nYou're familiar with AWS environments, serverless and container-based architectures, and Postgres or similar relational databases.\n\nYou can write code or scripts (Python, Bash, etc.) for automation and tooling.\n\nYou think in systems and reason clearly about failure modes.\n\nBonus points for experience in high-growth or high-scale environments, background in regulated industries like healthcare or fintech, experience with ClickHouse or analytical systems at scale, familiarity with chaos engineering or load testing, and exposure to ML infrastructure or data platforms.\n\nWhy You'll Love Working Here\nMission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact\n\nOpportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization\n\nFlexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office\n\nBenefits & Perks\nHealthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family\n\n401(k) with Company Match - Plenful matches 50% of your first 3% contributed\n\nEquity - Every full-time employee shares in our success\n\nUnlimited PTO - Take the time you need, when you need it\n\nDaily Lunch Stipend - $100/week to cover your midday meals\n\nWellness Stipend - $100/month to support your health and well-being\n\nCommuter Benefits - $100/month for SF and NYC-based employees\n\nParental Leave - Paid leave to support growing families","description_format":"text","description_chars":6338,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-07-23T23:51:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":2}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.675,"p_room":0.28,"age_days":85,"expected_fill_days":42,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/plenful-senior-site-reliability-engineer","json_url":"https://alion.io/job/plenful-senior-site-reliability-engineer.json","meta":{"generated_at":"2026-10-17T14:25:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6924},"rest":"https://alion.io/mcp/rest/get_company?id=6924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplenful-senior-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplenful-senior-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplenful-senior-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plenful-senior-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplenful-senior-site-reliability-engineer"}]}