{"id":986278,"url":"https://alion.io/job/plenful-senior-technical-implementation-specialist-2","title":"Senior Technical Implementation Specialist","company":{"id":6924,"name":"Plenful","domain":"plenful.com","url":"https://alion.io/company/plenful","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":139000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-16T23:21:57Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-13T17:54:29Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"About Plenful\nPlenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.\nBuilt by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.\nAbout the Role\nPlenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion - in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows. This is a remote role with real growth potential.\nWhat You’ll Do\nConfigure Plenful for New Customers and Use Cases - Work with customers to execute implementation on established use cases, and help us continually sharpen our implementation process so customers see value faster.\n\nEngage Customers - Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist with custom configuration. Guide timelines, hold customers accountable to follow-up tasks, and keep raising the bar on customer experience.\n\nSupport Customers - Provide omnichannel support and help build documentation on best practices for the Plenful platform.\n\nCollaborate with Account Management and Sales - Work with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules that match client needs and market demand. Partner with Account Management and Sales to spot and lead implementations for contract expansions.\n\nEngineering and Product - Work with Engineering and Product Solutions to communicate new feature needs and product requirements. Close the feedback loop between customers and product with business context, customer feedback, and input on design.\n\nYou May Be a Fit If\nYou've spent 4+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field.\n\nYou've worked directly with customers or managed customer relationships.\n\nYou can explain complex technical problems clearly, tailored to your audience.\n\nYou're highly proficient in writing and troubleshooting complex SQL queries, including multi-table joins, CTEs, aggregations, and window functions.\n\nYou're comfortable reading and troubleshooting code.\n\nYou've built, configured, and troubleshot API-based integrations using structured data formats such as JSON, XML, or YAML.\n\nYou have hands-on experience working with healthcare integration standards such as FHIR or HL7.\n\nYou write and speak clearly and confidently.\n\nYou solve unstructured problems with a customer-focused approach.\n\nYou work well across Sales and Account Management to keep the customer experience seamless.\n\nYou're organized enough to manage multiple accounts and prioritize independently.\n\nYou're genuinely interested in healthcare and making the industry more efficient.\n\nYou're comfortable in a fast-moving, still-being-built environment.\n\nBonus points for healthcare industry experience (data quality management, prior authorizations, benefits verification) and a BA/BS degree.\n\nWhy You'll Love Working Here\nMission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact\n\nOpportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization\n\nFlexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office\n\nBenefits & Perks\nHealthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family\n\n401(k) with Company Match - Plenful matches 50% of your first 3% contributed\n\nEquity - Every full-time employee shares in our success\n\nUnlimited PTO - Take the time you need, when you need it\n\nDaily Lunch Stipend - $100/week to cover your midday meals\n\nWellness Stipend - $100/month to support your health and well-being\n\nCommuter Benefits - $100/month for SF and NYC-based employees\n\nParental Leave - Paid leave to support growing families","description_format":"text","description_chars":5143,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-09-16T23:48:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.814,"p_room":0.9,"age_days":26,"expected_fill_days":42,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/plenful-senior-technical-implementation-specialist-2","json_url":"https://alion.io/job/plenful-senior-technical-implementation-specialist-2.json","meta":{"generated_at":"2026-10-13T19:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6924},"rest":"https://alion.io/mcp/rest/get_company?id=6924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplenful-senior-technical-implementation-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplenful-senior-technical-implementation-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplenful-senior-technical-implementation-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plenful-senior-technical-implementation-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplenful-senior-technical-implementation-specialist-2"}]}