{"id":952540,"url":"https://alion.io/job/plenti-inbound-sales-representative-2","title":"Customer Success Representative","company":{"id":37442,"name":"Plenti","domain":"plenti.com.au","url":"https://alion.io/company/plenti","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T02:04:34Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-12T09:22:25Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About the role:\nAs a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.\nKey responsibilities:\nOwn and manage a pipeline of inbound customer enquiries, progressing applications through to funded loans\nUse a customer-focused approach to understand needs, explain options clearly, and confidently address questions or concerns\nEngage customers across phone, email, SMS, and live chat to drive sales conversion and deliver a seamless experience\nProactively re-engage warm leads and stalled applications to maximise conversion opportunities\nDeliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance\nMaintain accurate CRM records, capture insights, and escalate complex cases where required\nCollaborate with the broader team to share best practices and continuously improve sales performance\nAbout you:\n You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.\nYou'll have:\n2+ years’ experience in a customer-focused or sales role (e.g. call centre, retail, hospitality, or similar)\nStrong communication skills with the ability to build trust, influence decisions, and close opportunities\nDetail-oriented with a compliance-first mindset\nA team player who thrives in a fast-paced, results-oriented environment","description_format":"text","description_chars":1844,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Crowdfunding & P2P Lending","Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-09-16T02:06:07Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.9,"age_days":32,"expected_fill_days":69,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/plenti-inbound-sales-representative-2","json_url":"https://alion.io/job/plenti-inbound-sales-representative-2.json","meta":{"generated_at":"2026-10-12T15:33:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":37442},"rest":"https://alion.io/mcp/rest/get_company?id=37442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplenti-inbound-sales-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplenti-inbound-sales-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplenti-inbound-sales-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plenti-inbound-sales-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplenti-inbound-sales-representative-2"}]}