{"id":3138382,"url":"https://alion.io/job/plexus-analista-de-soporte-de-ti","title":"Analista de Soporte de TI","company":{"id":4464234,"name":"Plexus","domain":"plexuslaboratorio.com","url":"https://alion.io/company/plexus-9","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Cruz, Bolivia"],"countries":["BO"],"hiring_countries":["BO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-17T18:24:55Z","employer_posted_date":null,"last_verified_at":"2026-10-17T18:24:55Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Analista de Soporte de TI\n Ubicación: Santa Cruz\n Descripción del cargo:\n Encargado/a de la atención de usuarios y de la operación técnica de primer nivel. La persona seleccionada trabajará de manera coordinada con el Supervisor de Infraestructura y reportará al Líder Tecnológico.\n Funciones principales:\n • Brindar soporte técnico de primer nivel a los usuarios, resolviendo incidencias de hardware, software, conectividad y servicios tecnológicos, de forma presencial, remota o telefónica.\n • Registrar, dar seguimiento y documentar las solicitudes de soporte en la herramienta de mesa de ayuda, cumpliendo los niveles de servicio (SLA) establecidos.\n • Instalar, configurar y mantener equipos de cómputo, impresoras, periféricos y demás recursos tecnológicos asignados a los usuarios.\n • Ejecutar el mantenimiento preventivo y correctivo de los equipos, coordinando reparaciones, garantías y reemplazos.\n • Administrar y brindar soporte operativo a la infraestructura de red de acceso (puntos de red, cableado, switches, access points y telefonía IP).\n • Gestionar la creación, modificación y baja de cuentas de usuario, y brindar soporte a Microsoft 365 y demás plataformas corporativas.\n • Apoyar en la ejecución y verificación de los procesos de respaldo y recuperación de información.\n • Mantener actualizada la documentación técnica de inventarios, configuraciones y procedimientos operativos.\n • Orientar y capacitar a los usuarios en el uso adecuado de los recursos tecnológicos y buenas prácticas de seguridad.\n • Apoyar al Supervisor de Infraestructura en actividades de operación, monitoreo y mejora continua de los servicios tecnológicos.\n Requisitos:\n • Experiencia: Mínimo 2 años en soporte técnico a usuarios, mantenimiento preventivo/correctivo de equipos de cómputo y atención de mesas de ayuda.\n • Conocimientos: Instalación, configuración y soporte de sistemas operativos Windows; redes y conectividad (cableado estructurado, TCP/IP, WiFi, switches de acceso).\n • Experiencia en diagnóstico, mantenimiento y reparación de equipos de cómputo, periféricos e impresoras.\n • Deseable: Experiencia en Active Directory o Microsoft Entra ID (operaciones básicas), telefonía IP, scripting básico y soporte en organizaciones con alto volumen de usuarios.\n Competencias valoradas:\n Orientación al servicio: trato cordial, paciencia y vocación de atención al usuario.\n Responsabilidad y disciplina en el cumplimiento de cronogramas y registro de tickets.\n Diagnóstico y resolución metódica de problemas.\n Organización en el manejo de inventario, documentación y prioridades múltiples.\n Trabajo en equipo y disposición a aprender.\n Confidencialidad en el manejo de información y accesos de usuarios.\n Postulación:\n Postúlate en Trabajito.com.bo","description_format":"text","description_chars":2754,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Bolivia","iso":"BO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T06:54:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.82,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["seen:14","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/plexus-analista-de-soporte-de-ti","json_url":"https://alion.io/job/plexus-analista-de-soporte-de-ti.json","meta":{"generated_at":"2026-11-01T16:25:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4464234},"rest":"https://alion.io/mcp/rest/get_company?id=4464234"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fplexus-analista-de-soporte-de-ti"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fplexus-analista-de-soporte-de-ti"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fplexus-analista-de-soporte-de-ti"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/plexus-analista-de-soporte-de-ti\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fplexus-analista-de-soporte-de-ti"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3138382}},{"tool":"search_jobs","arguments":{"company":"plexuslaboratorio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3138382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}