Senior Operations Manager

Purpose Statement: Responsible for establishing and maintaining direction to all operational personnel within a focus factory in order to ensure customer and operational commitments are fulfilled, customer satisfaction retained and to enable customer growth. Participates in development of methods, techniques and evaluation criteria for projects, programs and people. Ensures budgets and schedules meet corporate requirements.

Key Job Accountabilities:

• In conjunction with site functional leads, develop, lead, and motivate the manufacturing operations team, including evaluating talent, solidifying succession plans, and improving leadership capabilities.
• Oversee the effective implementation of customer and operational strategies, ensuring quality, materials, delivery, revenue, profitability, and customer satisfaction objectives are met.
• Manage site operational and daily management metrics. Manage improvements to meet or exceed expectations of the Plexus System of Operational Excellence.
• Maintain customer relationships and be an escalation path for the manufacturing operations, working directly with Customer Management to manage customer P&L and secure future growth opportunities.
• Implement programs that improve labor efficiency, on-time delivery, continuous quality improvement, and meet other corporate or customer requirements.
• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• A minimum of a Bachelor’s degree is required; a Graduate degree is preferred.
• Seven (7) years of related experience is required; Five (5) years of related experience is preferred

Other Qualifications:

• Ability to provide leadership, direction and guidance to members of the Operational Unit management team.
• Self-motivated with the ability to work independently and in a team environment.
• Good oral and written communication skills are necessary.
• Excellent organizational skills, leadership qualities, computer literacy, electronic industry knowledge and ability to supervise.
• Develop a passion for customer commitment by influencing members of the Operational Unit to effectively implement customer strategy.
• Proficiency and demonstration of the Plexus Core Values.
• General office equipment and materials.

Physical Requirements:

• N/A

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.