{"id":120472,"url":"https://alion.io/job/pliant-engineering-manager-site-reliability-euuk-remote-mfd","title":"Engineering Manager - Site Reliability *EU/UK remote* (m/f/d)","company":{"id":7363,"name":"Pliant","domain":"getpliant.com","url":"https://alion.io/company/pliant","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":174000,"period":"year","method":"role_seniority_country_cell","sample_n":18},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"Kubernetes","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-03T17:05:47Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-18T02:08:19Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"ABOUT US\nPliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system - adapting to existing setups rather than requiring customers to replace them.\nBusinesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.\nFintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.\nFounded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries - under its own European e-money license and with licensed partners in the UK and US.\nLearn more atwww.getpliant.com\nABOUT THE ROLE\nYou're the first hire for a Site Reliability function that doesn't exist yet at Pliant. Today, reliability is a responsibility scattered across many different teams, each with their own priorities: on-call rotation is only just being introduced, there's no framework for SLOs, and nobody's job is reliability instead of firefighting it on the side of something else. You'll standardize the practice at Pliant while hiring the engineers to run it, coaching engineering teams to shift reliability from a burden into an integral part of the software development lifecycle.\nWHAT YOU'LL DO\nDefine the framework other teams use to set their own SLOs and error budgets, educating and supporting product teams along the way\n\nOwn blameless post-mortems and root-cause fixes; repeat incidents are treated as a process gap, not a signal about whoever was paged\n\nImplement production readiness reviews so nothing new ships without one\n\nClose gaps in Datadog observability coverage, including missing alerts, dashboard blind spots, and noisy pages that erode trust in on-call\n\nHire and build the team from the ground up, setting the technical and cultural bar for every engineer who joins after you\n\nWHAT YOU'LL BRING\n7-10 years of engineering experience, including at least 3 years directly managing engineers\n\nA track record of hiring and developing engineers, with specific people you've levelled or promoted\n\nHands-on production or reliability engineering background. This is not a first management role, and you've carried a pager yourself\n\nStrong AWS and Terraform experience, comfortable working inside a managed infrastructure-as-code pipeline\n\nExperience building or running an on-call rotation and incident management process, not just participating in one\n\nStrong platform observability experience. You know the difference between a good dashboard and a useless one\n\nClear communication for a technical, cross-team audience\n\nA track record of pushing reliability practices upstream into product engineering teams, not just reacting to incidents after the fact\n\nProficiency with AI-assisted development (Claude Code, Cursor). Comfortable reviewing AI-written PRs as rigorously as any other\n\nTHE FIRST YEAR\nThe first few months are about building the on-call rotation and incident process from scratch, since neither exists yet, and hiring the first engineers onto the team\n\nBy mid-year, you have SLOs defined for the services that matter most, a real incident review process, and at least one engineer on the team besides you\n\nBy year one, Site Reliability is a function other teams actually route to, not something they route around, and repeat incidents are trending down because the root-cause fixes stuck\n\nSTACK\nTerraform, Spacelift, AWS (including a dedicated PCI-scoped account), Datadog. We're subject to PCI DSS, SOC 2, and ISO 27001, and Platform Core's migration toward Kubernetes will increasingly shape what reliability looks like here too.\nWHAT WE OFFER\nThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence\n\nAttractive remuneration\n\nYour choice of preferred OS, Windows or Mac\n\nFlat hierarchy and transparent communication in a relaxed, professional atmosphere\n\nOpportunity to develop your talent in a dynamic team with ambitious goals\n\nFlexibility and possibility to work remotely\n\nPliant Card with monthly credit to explore the product and enjoy food with colleagues\n\nPliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.\nAt Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.\nA human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.","description_format":"text","description_chars":5167,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-08-03T17:05:47Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.789,"p_room":0.44,"age_days":74,"expected_fill_days":62,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pliant-engineering-manager-site-reliability-euuk-remote-mfd","json_url":"https://alion.io/job/pliant-engineering-manager-site-reliability-euuk-remote-mfd.json","meta":{"generated_at":"2026-10-18T02:27:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7363},"rest":"https://alion.io/mcp/rest/get_company?id=7363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpliant-engineering-manager-site-reliability-euuk-remote-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpliant-engineering-manager-site-reliability-euuk-remote-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpliant-engineering-manager-site-reliability-euuk-remote-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pliant-engineering-manager-site-reliability-euuk-remote-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpliant-engineering-manager-site-reliability-euuk-remote-mfd"}]}