{"id":27370,"url":"https://alion.io/job/pliant-support-engineer-eu-germany-remote-mfd","title":"Support Engineer *EU/ Germany remote* (m/f/d)","company":{"id":7363,"name":"Pliant","domain":"getpliant.com","url":"https://alion.io/company/pliant","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":92000,"period":"year","method":"role_country_seniority_unknown","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Context Engineering","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-07-08T16:20:48Z","employer_posted_date":"2026-07-08","last_verified_at":"2026-10-21T23:22:00Z","board_verified":true,"closed_at":null,"days_open":105,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":105},"description":"About Us\nPliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system - adapting to existing setups rather than requiring customers to replace them.\nBusinesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.\nFintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs\nFounded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries - under its own European e-money license and with licensed partners in the UK and US.\nLearn more at www.getpliant.com\nAbout the Role\nWe’re looking for a (Technical) Support Engineerremote (m/f/d) to strengthen our Support Engineering team by owning the technical investigation and resolution of complex customer issues.\nYou’ll act as the internal escalation point from 1st-Level Support, diving deep into technical topics across our Web Apps and API (SaaS) offerings. You’ll reproduce issues, analyze logs and data, validate API workflows, and coordinate cross-functionally with Customer Support, Product, and Engineering. When an issue requires a product change or a code fix, you’ll escalate with a high-quality technical handover that accelerates engineering resolution.\nYou will work on real technical challenges, using modern tools, supporting our efforts to deliver world-class support.\nThis role is Remote with working in Germany or within the EU.\nWhat You’ll Do\nOwn complex technical cases end-to-end: Take over technical tickets from 1st-Level Support, drive investigation, and deliver clear outcomes such as solution, workaround, or escalation to Engineering or Product teams.\n\nCommunication & SLA ownership: Ensure clear updates to stakeholders and adherence to SLAs throughout the ticket lifecycle.\n\nEscalate effectively (Engineering handover): Provide complete reproduction steps, impact assessment, logs/queries/screenshots as relevant, and a crisp hypothesis when possible.\n\nCoordinate cross-functionally: Align with Product & Engineering on prioritization, provide context, and keep Customer Support informed.\n\nDebug product and integration issues end-to-end: Analyze customer reports, reproduce behavior, compare against expected workflows, and isolate root causes. Diagnose technical problems using logs, system tools, and troubleshooting frameworks.\n\nTriage and classify issues: Distinguish between configuration/integration errors, data issues, product limitations, and genuine bugs.\n\nWhat You’ll Bring\n3+ years in a role that includes deep technical troubleshooting (e.g., Technical Support Engineer, QA Engineer with strong debugging, and customer-facing investigations).\n\nStrong debugging and analytical skills, you can form hypotheses, test quickly, and converge on root cause.\n\nREST APIs + web fundamentals knowledge: HTTP, webhooks, auth (OAuth/JWT), idempotency\n\nExperience testing REST APIs using tools such as Postman and/or cURL\n\nExcellent communication skills, with the ability to bridge technical and non-technical audiences effectively.\n\nComfortable writing SQL (PostgreSQL DB) queries (joins, aggregations) to validate system state and debug issues.\n\nAbility to read code for debugging assistance\n\nHands-on experience investigating issues using logs and observability tooling (e.g., Datadog/Grafana/Splunk).\n\nHigh ownership & autonomy: You work independently, drive investigations to resolution, and know when to pull in others to move faster.\n\nExperience working with AI engineering tools: Claude, Codex, etc. and understanding of the ecosystem: skills, connectors, context engineering.\n\nFluent in English\n\nBonus Points (Nice to Have)\nPrevious experience supporting fintech web apps or ERP integrations in accounting, invoicing, or payment systems.\n\nBasic scripting/automation (Python/JS) to speed up investigations\n\nExperience writing or maintaining technical documentation\n\nWhat We Offer\nDeep fintech exposure: Learn how a modern corporate card platform works end-to-end (cards, embedded finance, ERP/accounting workflows) through real customer cases and close collaboration with Product and Engineering.\n\nThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence\n\nYour choice of preferred OS, Windows or Mac\n\nFlat hierarchy and transparent communication in a relaxed, professional atmosphere\n\nOpportunity to develop your talent in a dynamic team with ambitious goals\n\nFlexibility and possibility to work remotely\n\nCompany card with a monthly allowance for lunches, coffee, etc. with co-workers\n\nPliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.\nAt Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.\nA human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.","description_format":"text","description_chars":5682,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-07-08T16:20:48Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.554,"p_room":0.45,"age_days":104,"expected_fill_days":63,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/pliant-support-engineer-eu-germany-remote-mfd","json_url":"https://alion.io/job/pliant-support-engineer-eu-germany-remote-mfd.json","meta":{"generated_at":"2026-10-22T02:19:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7363},"rest":"https://alion.io/mcp/rest/get_company?id=7363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpliant-support-engineer-eu-germany-remote-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpliant-support-engineer-eu-germany-remote-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpliant-support-engineer-eu-germany-remote-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pliant-support-engineer-eu-germany-remote-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpliant-support-engineer-eu-germany-remote-mfd"}]}