{"id":634538,"url":"https://alion.io/job/pls-customer-care-representative-bilingual-preferred","title":"Customer Care Representative Bilingual Preferred On-Site","company":{"id":684458,"name":"PLS Financial Services","domain":"pls.com","url":"https://alion.io/company/pls-4","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":41,"open_postings":393,"ghost_share":0.901,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oak Brook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2024-12-12T23:09:49Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T16:07:28Z","board_verified":true,"closed_at":null,"days_open":675,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":675},"description":"This position is locate at 814 Commerce Dr., Oak Brook, IL 60523\nPLS®: People. Location. Service \nWhy PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.\nPosition Overview:\nCandidates must be able to work a 9-hour shift, with one-hour lunch break. Weekends and Holidays are required. Candidates with prior retail customer service experience are welcomed! Competitive compensation and strong internal growth opportunities are available.\nThe Customer Care Representative is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Representative is a trusted source responsible for all customer service interactions focused on the total customer experience. The Customer Care Representative is instrumental in enhancing the customer experience by providing high-quality service at every interaction and ensuring customer concerns are being handled appropriately while working in a dynamic, fast-paced environment. \nJob Responsibilities:\nAddress escalated customer inquiries in a timely manner.\nDetermine the cause of customer’s concerns; explain the best solution for the customer’s concern; expedite correction or adjustment and follow-up to ensure resolution.\nMaintain accurate and updated records of customer interactions and transactions; record details of inquiries and actions taken.\nEducate customers by answering product and service questions and suggesting information about other products and services.\nHandle all interactions in accordance with PLS policies, procedures, federal guidelines and applicable laws.\nMaintain a comprehensive knowledge of PLS products and services.\nMaintain a polite and professional telephone manner.\nMeet Quality Assurance requirements and other key performance metrics.\nOther duties as assigned by management.\nJob Requirements:\nPrevious Contact Center experience is a plus\nMinimum of one or more years of customer service experience\nHigh school diploma or equivalent\nThe ability to communicate clearly and effectively in Spanish is a plus\nCustomer service-oriented with the ability to handle difficult situations.\nExcellent customer service and organizational skills\nExperience working in a fast-paced environment with demonstrated ability to manage multiple competing tasks, and ability to complete all work accurately and in a timely manner\nStrong skills to analyze, prioritize, and/or establish a resolution for customer inquiries\nComputer literacy in Microsoft Windows operating system and Microsoft Office \nAbility to work flexible hours, including evenings and holidays as required to support business initiatives\nAbility to complete efficient data entry\nAbility to establish and maintain effective working relationships with peers, customers, and management\nAbility to readily accept and adapt to changes in work environment, priorities and regulations\nAbility to work both independently and as a team member\nExcellent written and oral communication skills\nPhysical Requirements:\nMust be able to sit and/or stand for long periods of time.\nAbility to lift 15 lbs.\nBenefits:\nBenefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.\nWe strive to demonstrate our Core Values in all positions at PLS:\nCommunication\nCustomer Focus\nIntegrity and Trust\nTeamwork\nResults\nPLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition @PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.\nFor jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment. \nIllinois Pay Band\n$18.50—$18.50 USD","description_format":"text","description_chars":5235,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-10T19:41:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":120500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.075,"p_room":0.28,"age_days":675,"expected_fill_days":62,"reasons":["conf:1","stale_co","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/pls-customer-care-representative-bilingual-preferred","json_url":"https://alion.io/job/pls-customer-care-representative-bilingual-preferred.json","meta":{"generated_at":"2026-10-19T17:30:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684458},"rest":"https://alion.io/mcp/rest/get_company?id=684458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpls-customer-care-representative-bilingual-preferred"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpls-customer-care-representative-bilingual-preferred"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpls-customer-care-representative-bilingual-preferred"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pls-customer-care-representative-bilingual-preferred\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpls-customer-care-representative-bilingual-preferred"}]}