{"id":2392266,"url":"https://alion.io/job/pls-logistics-services-onboarding-specialist","title":"Onboarding Specialist","company":{"id":2109495,"name":"PLS Logistics Services","domain":"plslogistics.com","url":"https://alion.io/company/plslogistics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tegucigalpa, Honduras"],"countries":["HN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T21:38:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T09:13:46Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Overview\nHandle inbound/outbound calls to customers \nUnderstand customer's demands and establish a relationship of trust. \nProvide sales assistance and help members with their accounts \nProvide prospective members with sales information about our services \nProvide help with new signups, cancellations, re-activations, and general account maintenance \nTransfer and monitor requests to the tech team whenever an issue can't be resolved over the phone \nBeing available on an 8-hour shift, from 8 am to 6 pm. \nRepresent the company at trade shows whenever necessary. Travel will be involved. \nResponsibilities\nMaintain a good communication flow \nAccurately register interactions with customers, so proper follow-up can be established \nMonitor the status of the problems, while providing regular updates to customers \nOffer solutions tailored to customer's situation and eventually upsell whenever there is an opportunity. \nMake sure that all tickets are logged into the system correctly. \nBe a company and brand advocate, being able to advertise the benefits and qualities of the platform. \nQualifications\n2 years of sales/customer service experience \nExcellent verbal and written communication skills \nAbility to build client relationships and retain members wishing to cancel \nComputer proficiency \nPunctuality \nGood typing skills - typing at the same time as listening to the call is essential. \nDesire to solve problems. \nNegotiation skills are desirable. \nExperience working with phones or in a call center environment is highly desirable \nPrevious experience working in the trucking field is an asset \nPrevious experience working in a tech company is an asset","description_format":"text","description_chars":1662,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-12T21:38:43Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.785,"p_room":0.9,"age_days":15,"expected_fill_days":24,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/pls-logistics-services-onboarding-specialist","json_url":"https://alion.io/job/pls-logistics-services-onboarding-specialist.json","meta":{"generated_at":"2026-10-28T09:18:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2109495},"rest":"https://alion.io/mcp/rest/get_company?id=2109495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpls-logistics-services-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpls-logistics-services-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpls-logistics-services-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pls-logistics-services-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpls-logistics-services-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2392266}},{"tool":"search_jobs","arguments":{"company":"plslogistics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2392266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}